Associate

Potbelly•Plantation, FL

About The Position

A Company Associate delights customers with great food and good vibes by providing fast, friendly, and efficient service and delivering a quality, consistent product in a clean, inviting environment. Associates prepare food according to recipe standards, maintain food safety and cleanliness, fulfill orders accurately, and engage with customers. They may work multiple shop stations and perform other duties as assigned. Employment is with an independent Potbelly franchisee, which sets its own employment terms, including wages and benefits.

Requirements

Must be at least 16 years of age.
Must represent Company Values and demonstrate leadership behaviors and values aligned with Company policy.
Must be friendly and customer-service-oriented, with strong verbal communication skills.
Must maintain neat and clean hygiene.
Ability to handle a knife confidently.
Ability to work in a fast-paced environment with a sense of urgency and as a team player.
Ability to comprehend and communicate in English verbally and in writing sufficiently to perform job responsibilities.
For Illinois employees, must become food safety certified within 30 days of employment; failure to do so will result in termination.

Responsibilities

Demonstrate and reinforce Company Behaviors and Values: Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community, and Belonging.
Prepare quality food products efficiently according to recipe manual standards.
Follow health, food safety, cleanliness, shop security, and safety standards; maintain personal hygiene and wear a clean Company uniform.
Fulfill orders quickly and accurately, and handle raw and finished waste according to established procedures.
Engage in friendly conversation with customers and respond to customers with a sense of urgency.
Restock the food line, chips, and cooler.
Work at stations such as load, dress, shakes, cash, prep, and front as directed by a Manager or Shift Leader.
Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
Prepare meats and cheeses for sandwiches; if 18 or older, use and clean the automatic slicer and manual chicken slicer to prepare food items.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils; take out trash.
Operate the cash register and follow cash-handling procedures, including balancing cash.
Handle customer complaints and issues effectively.
Take delivery, catering, and pickup orders by phone.
Perform other duties as assigned.