Docketing Technician (Office Automation)

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys•Albuquerque, NM

About The Position

The Docketing Technician (Office Automation) serves in the United States Attorney's Office, District of New Mexico, and provides procedural and systems expertise for docketing functions. The role supports efficient case processing by improving procedures, advising docketing personnel on complex situations, troubleshooting system issues, and explaining automated-system operations and timely information requirements to AUSAs and legal support staff. The technician develops local training materials, instructs staff, and evaluates the effectiveness of training. The position maintains automated case records from initial referral through final disposition and file closure. It analyzes case information, updates docketing databases, identifies and corrects missing or recurring erroneous data, routes matters requiring special handling, and uses automation tools to produce reliable data and reports. The technician provides legal support to AUSAs, reviews and certifies case records, responds to case-status inquiries while applying confidentiality and discretion, and produces written materials using office automation applications. Responsibilities and assignment complexity increase as training and experience progress.

Requirements

U.S. citizenship or nationality.
Meet the qualification requirements for the selected grade level (GS-05, GS-06, or GS-07).
GS-05: One year of specialized experience equivalent to GS-04, four years of education above high school, or an acceptable combination of education and experience. Specialized experience includes clerical or administrative office support such as reviewing documents for accuracy and completeness, routing mail, responding to inquiries, formatting correspondence and forms, maintaining filing systems, and electronic database data entry.
GS-06: At least one year of specialized experience equivalent to GS-05, including use of electronic case-management systems and office automation for docketing and records; processing legal actions and files; entering, updating, and extracting legal data; researching legal sources; and producing legal-related reports and documents with automated software.
GS-07: At least one year of specialized experience equivalent to GS-06, including knowledge of administrative and legal hearing rules and practices and legal terminology; complex data entry into electronic file and case-tracking systems; docketing and identifying record or document-input errors; improving docketing procedures; training employees; and producing database reports.
GS-07 applicants must type at least 40 words per minute on a five-minute sample with no more than three errors; a typing test may be required.
Meet applicable federal time-in-grade and qualification deadlines stated in the announcement.
Satisfy pre-employment adjudication requirements, including fingerprint, credit, and tax checks and drug testing; continued employment is subject to a favorable background investigation.
Register for Selective Service if applicable.
A one-year probationary period may be required.
Academic degrees and coursework used to qualify must meet the stated accreditation requirements; foreign education must be shown to be comparable to U.S. accredited education, with required documentation in English or accompanied by an English translation.

Responsibilities

Serve as a source of procedural and systems information on docketing functions.
Recommend revisions to office procedures to improve docketing and expedite case processing.
Develop or request new or modified reports and processing procedures in response to USAO needs or to improve efficiency and effectiveness.
Advise docketing personnel on unique or complex cases and situations, and assist with troubleshooting systemic problems and recommending solutions.
Explain the automated system and the importance of timely information to AUSAs and legal support staff.
Provide ongoing instruction on docketing requirements and procedures; develop local training activities and materials; and evaluate and improve training sessions.
Develop and maintain automated records from initial referral through final disposition and case-file closure.
Use advanced automation techniques to produce valid and reliable data and analyses tailored to requester needs.
Analyze case content to determine the USAO's interest and cause of action; update systems to record status changes; review reports for recurring errors; and locate missing data elements.
Identify incoming cases or legal actions requiring special handling and refer them appropriately before coding and data entry.
Provide legal support services to AUSAs, enter relevant information into the docketing system, and route it to the appropriate USAO employee.
Conduct periodic case certification; review recurring and statistical reports; make corrections requested by authorized USAO employees; and determine when cases may be closed from the system.
Review case files for accuracy and completeness and complete records as needed.
Respond to case-status inquiries from client agencies, the Court, USAO staff, defense counsel, and others by retrieving information from query routines or hard-copy reports, using discretion about what may be released.
Produce written documents and materials using office automation applications.