Docket Manager

Hinshaw & Culbertson•Chicago, IL

About The Position

Under the general supervision of the Director of Risk Management, the Docket Manager manages the activities of the Docket Department and provides leadership and coordination in support of firm attorneys and staff. The role oversees the docketing team, develops consistent procedures and services across the firm’s U.S. offices, and manages the department’s budget and technology tools.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
Management or supervisory experience required, preferably in a law firm and/or Docket Department.
Exceptional organizational and time-management skills to meet deadlines and manage competing priorities.
Excellent interpersonal and communication skills, including the ability to communicate effectively across all levels of the firm, internally and externally.
Experience driving process and continuous improvements.
Experience with various docketing systems.
Extensive knowledge of legal terminology, court rules and procedures, and various practice groups.

Nice To Haves

Experience in software implementation and data standardization.

Responsibilities

Provide day-to-day supervision and guidance to the docketing team, including evaluation, mentoring, feedback, goal setting, and approval of timesheets and PTO requests.
Collaborate with the Director of Risk Management to develop, monitor, and report on team KPIs related to accuracy, timeliness, workload distribution, and other factors.
Work with the Director of Risk Management to develop a strategic docketing plan that provides consistent docketing services across all U.S. offices.
Establish and implement uniform docket procedures across all U.S. offices and practice groups.
Oversee and manage the docket budget.
Coordinate with IT and the Director of Risk Management on selecting and implementing docket technology tools.
Maintain docketing software tools, including managing vendor updates, changes, and technical issues.
Train docket staff to use docketing software systems to enter data, run reports, and conduct queries.
Lead regular docket department meetings about current and future department and firm activities, functions, policies, and best practices.
Work directly with new and lateral hires to review firm docketing procedures.
Review closed cases to ensure significant events and outcomes are properly noted in the docketing system.
Complete other projects as directed.