Docket Manager

Hinshaw & Culbertson • San Francisco, CA

5d

About The Position

Under the general supervision of the Director of Risk Management, the Docket Manager manages the activities of the Docket Department and provides leadership and coordination in support of firm attorneys and staff. The role oversees the docketing team, department procedures and performance, budget, docketing technology, and training, with the goal of providing consistent docketing services across the firm’s U.S. offices.

Requirements

• Bachelor of Arts or Bachelor of Science degree required.
• Management or supervisory experience required.
• Exceptional organizational and time-management skills to meet deadlines and manage competing priorities.
• Excellent interpersonal and communication skills across all levels of the firm, internally and externally.
• Experience driving process and continuous improvements.
• Experience with various docketing systems.
• Extensive knowledge of legal terminology, court rules and procedures, and various practice groups.

Nice To Haves

• Management or supervisory experience in a law firm and/or Docket Department, preferably.
• Experience in software implementation and data standardization.

Responsibilities

• Supervise and guide the docketing team, including evaluations, mentoring, feedback, goal setting, and approval of timesheets and PTO requests.
• Develop, monitor, and report on docketing team KPIs in collaboration with the Director of Risk Management, including accuracy, timeliness, and workload distribution.
• Work with the Director of Risk Management to develop a strategic docketing plan for consistent services across all U.S. offices.
• Establish and implement uniform docket procedures across all U.S. offices and practice groups.
• Oversee and manage the docket budget.
• Coordinate with IT and the Director of Risk Management on selection and implementation of docket technology tools.
• Maintain docketing software, including vendor updates, changes, and technical issues.
• Train docket staff to use docketing software for data entry, reports, and queries.
• Lead regular department meetings on current and future department and firm activities, functions, policies, and best practices.
• Work with new and lateral hires to review firm docketing procedures.
• Review closed cases to ensure significant events and outcomes are properly noted in the docketing system.
• Complete other projects as directed.

Benefits

• Competitive compensation
• Flexible benefits program
• Generous 401(k) plan
• Supportive work environment that encourages work-life balance and career development
• Reasonable accommodations for individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager