Docket Manager

Hinshaw & Culbertson•New York, NY

About The Position

Under the general supervision of the Director of Risk Management, the Docket Manager manages the activities of the Docket Department and provides leadership and coordination in support of Firm attorneys and staff. The role supervises and develops the docketing team, establishes consistent docketing procedures across U.S. offices and practice groups, and oversees department performance, budget, and technology. The Docket Manager also supports staff onboarding and training, reviews closed cases for accurate docket records, and handles other assigned projects.

Requirements

Bachelor of Arts or Bachelor of Science degree required.
Management or supervisory experience required.
Exceptional organizational and time-management skills to meet deadlines and manage competing priorities.
Excellent interpersonal skills and the ability to communicate effectively across all levels of the Firm, internally and externally.
Experience driving process and continuous improvements.
Extensive knowledge of legal terminology, court rules and procedures, and various practice groups.
Experience with various docketing systems.

Nice To Haves

Management or supervisory experience in a law firm and/or Docket Department is preferred.
Experience in software implementation and data standardization is highly desired.

Responsibilities

Provide day-to-day supervision and guidance to the docketing team, including evaluation, mentoring, feedback, goal setting, and approval of timesheets and PTO requests.
Collaborate with the Director of Risk Management to develop, monitor, and report on docketing-team KPIs, including accuracy, timeliness, and workload distribution.
Work with the Director of Risk Management to develop a strategic docketing plan that provides consistent services across all U.S. offices.
Establish and implement uniform docket procedures across all U.S. offices and practice groups.
Oversee and manage the docket budget.
Coordinate with IT and the Director of Risk Management on selecting and implementing docket technology tools.
Maintain docketing software tools, including vendor updates, changes, and technical issues.
Train docket staff to use docketing software systems to enter data, run reports, and conduct queries.
Lead regular Docket Department meetings on current and future department and firm activities, functions, policies, and best practices.
Work directly with new and lateral hires to review firm docketing procedures.
Review closed cases to ensure significant events and outcomes are properly recorded in the docketing system.
Complete other projects as directed.