Dock Manager

Day & Ross•Hamilton, GA

12d•Onsite

About The Position

The Dock Manager ensures customer service requirements are met while minimizing company costs. The role oversees dock staffing and operations, including freight loading and unloading, pickup and delivery coordination, claims management, and record updates. This is a full-time, day-shift position in Decatur, Georgia, with a Sunday–Thursday schedule and occasional Fridays. The manager supervises dock staff, arranges staffing according to freight needs, ensures compliance with company procedures and safety requirements, and monitors the accuracy and efficiency of freight handling. The role also involves operating and maintaining material-handling equipment, entering bills into a computer, controlling dock costs within budget, maintaining an orderly operation, and interacting professionally with customers and drivers. Day & Ross is a transportation and logistics provider with more than 7,500 team members in the United States and Canada. The company describes its people as its greatest strength and supports employment equity and accessibility. Candidates selected for the role will be asked to provide references and undergo criminal background checks.

Requirements

High school diploma or GED.
At least 3 years of experience in transportation or warehouse operations.
Strong verbal communication skills.
Computer proficiency, including MS Word, Excel, Outlook, web-based applications, and RF scanners.
Knowledge of industry-related equipment, including forklifts, lift jacks, and trailers.

Nice To Haves

Experience, preferably in dock operations.
Proven leadership experience in transportation or a related industry.
Advanced verbal communication skills in English and Spanish; Spanish is an asset.
TMW experience.

Responsibilities

Supervise dock staff to ensure freight is unloaded and reloaded accurately and efficiently and is ready for delivery or departure according to schedule.
Determine appropriate staffing levels based on freight requirements and arrange staff through external agencies when needed.
Ensure employees follow company rules and regulations, including freight-handling procedures, documentation requirements, safety practices, and performance expectations.
Monitor incoming freight, schedule employees as needed, and arrange special handling for incoming goods.
Operate and maintain material-handling equipment safely and efficiently.
Input bills into a computer.
Operate the dock within budgeted cost-per-hundredweight limits.
Maintain a clean and orderly operation.
Ensure freight is sorted and handled accurately and carefully to prevent claims or misdirected shipments.
Ensure dock workers maintain required performance levels.
Interact professionally with customers and drivers.
Perform other duties as required.