Dock Manager

Day & Ross•Hamilton, OH

13d•Onsite

About The Position

The Dock Manager is responsible for ensuring customer service requirements are met while minimizing company costs. The role oversees dock staffing and operations, including freight loading and unloading, pickup and delivery coordination, claims management, and record updates. The position is based in Decatur, Georgia, and is full-time on the day shift, Sunday through Thursday, with occasional Fridays.

Requirements

Minimum of 3 years of experience in transportation or warehouse operations; dock operations experience is preferred.
Minimum high school diploma or GED.
Strong computer proficiency, including MS Word, Excel, Outlook, web-based applications, and RF scanners.
Knowledge of industry-related equipment, including forklifts, lift jacks, and trailers.

Nice To Haves

Experience in dock operations.
Proven leadership experience in transportation or a related industry.
Advanced verbal communication skills; English and Spanish are both assets.
TMW experience.

Responsibilities

Supervise dock staff to ensure freight is unloaded and reloaded accurately and efficiently, and is ready for delivery or departure according to schedule.
Determine appropriate staffing levels based on freight requirements and arrange for staff through external agencies when needed.
Ensure employees follow company rules and regulations, including freight-handling procedures, documentation requirements, safety practices, and performance expectations.
Monitor incoming freight to schedule employees as required and arrange special handling for incoming goods.
Operate and maintain material-handling equipment safely and efficiently.
Input bills into the computer.
Operate dock functions within budgeted cost-per-cwt limits.
Maintain a clean, orderly operation.
Ensure freight is sorted and handled accurately and carefully to prevent claims or misdirected shipments.
Ensure dock workers maintain performance levels.
Interact professionally with customers and drivers.
Perform other duties as required.