Cross Dock Operations Manager

Jenni Kayne•Los Angeles, CA

About The Position

The Cross Dock Operations Manager runs day-to-day operations at Jenni Kayne’s cross dock facility and fleet. The role oversees freight flow from receiving through outbound loading, manages white glove delivery service, directs daily routing and dispatch, and owns quality standards across the operation. It partners with Marketing, Production, Buying and Planning, and Retail and Interior Design teams, and leads the labor and special projects behind store moves and openings. The ideal candidate is hands-on, organized, and comfortable making fast decisions when schedules change. The role oversees dock schedules and freight throughput, coordinates white glove deliveries from scheduling through final placement, and plans routes around delivery windows, stop density, vehicle capacity, and driver hours. It monitors vehicle and driver status, resolves operational bottlenecks and schedule changes, and analyzes performance and quality metrics to recommend improvements. The manager supervises and coaches dock associates, drivers, and white glove crews; enforces safety standards; maintains operational records; and plans and manages labor and vendors for store moves, openings, and other special projects. The position serves as a cross-functional connector to keep moves and openings on track.

Requirements

At least 3 years of experience in logistics, cross dock, or distribution operations.
Working knowledge of routing or dispatch software.
Strong spreadsheet skills.
Understanding of quality control methods and damage prevention.
Valid driver's license with a clean driving record.
Ability to lift up to 50 pounds and stand for extended periods.
Proven cross-functional collaboration skills and ability to balance competing priorities across teams.
Strong communication and problem-solving skills.
Comfort with early starts and flexible or on-call coverage.

Nice To Haves

Supervisory experience.
Experience with white glove or last-mile delivery.
Forklift certification.
Experience managing labor or projects for store moves, openings, or large-scale installations.

Responsibilities

Oversee receiving, sorting, staging, and outbound loading of freight.
Build and manage daily dock schedules to match inbound and outbound trailer arrivals.
Monitor throughput, dwell time, and departure times, resolving bottlenecks in real time.
Manage white glove deliveries from scheduling through final placement, including appointment setting, inside delivery, assembly, and debris removal where applicable.
Coordinate with customers and carriers on delivery windows and special handling requirements.
Train and direct white glove crews on freight care, damage prevention, and customer service standards.
Ensure proof of delivery, signatures, photos, and customer sign-off are captured for every stop.
Plan and optimize daily routes based on delivery windows, stop density, vehicle capacity, and driver hours.
Adjust routes for same-day changes, weather, and delays; track vehicle and driver status and communicate accurate ETAs to customers.
Analyze route performance, including miles, stops per route, and on-time rate, and recommend improvements.
Own quality standards for receiving, sorting, loading, and delivery.
Conduct regular audits of dock processes, scan accuracy, load plans, and delivery documentation.
Investigate damage, shortages, and customer complaints; document root causes and corrective actions.
Track and report weekly quality metrics, including damage rate, scan compliance, on-time delivery, and claims.
Plan and manage labor for store moves, openings, and special projects, including staffing levels, schedules, and skill needs.
Lead special projects from planning through execution, including timelines, budgets, and vendor coordination.
Build and manage temporary labor and crews as needed for moves and openings.
Document lessons learned and develop repeatable playbooks for future moves and openings.
Schedule, supervise, and coach dock associates, drivers, and white glove crews.
Enforce safety standards, including lifting and powered equipment practices.
Maintain accurate records for manifests, claims, and delivery documentation.
Coordinate with Marketing on launch and opening timelines, promotional events, and in-store display needs.
Coordinate with Production on delivery timing, installation schedules, and product readiness for moves.
Work with Buying and Planning on inbound timing, allocation, and inventory flow for moves and openings.
Support Retail and Interior Design teams with store layouts, fixtures, and installation requirements.