Cross Dock Operations Manager

TA Dispatch • Salt Lake City, UT

17h

About The Position

TA Services is seeking an energetic, safety-conscious, and detail-oriented Operations Manager to oversee cross dock operations and logistics. Reporting to the Regional Manager, this role acts as a key customer contact and manages daily execution of safety, delivery, staffing, and inventory accuracy. The ideal candidate is a collaborative leader who can enforce policies, mentor teams, and ensure effective material flow and delivery execution.

The position leads cross dock operations, including material flow, staffing, on-time delivery, and customer satisfaction across multiple shifts. It also oversees employee performance and attendance, supports staffing needs, works with HR on employee relations, ensures safety and quality compliance, and serves as the primary liaison for customers. The manager develops continuous improvement initiatives and contributes to the Annual Operating Plan to meet business and performance goals.

The work takes place in a fast-paced crossdock/logistics environment with a strong focus on safety, quality, and service. The role has leadership accountability for first and second shifts and is part of a team-oriented culture with performance incentives.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience in crossdock, warehouse operations, or logistics management.
• Prior leadership or supervisory experience.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience with Warehouse Management Systems (WMS).
• Familiarity with ISO 9001:2000 and quality control procedures.
• High integrity, dependability, and accountability.
• Excellent verbal and written communication skills.
• Motivational leadership and a team-oriented approach.
• Strong organizational and problem-solving skills.
• Ability to remain calm under pressure and adapt flexibly.
• Attention to detail and a drive for operational excellence.

Nice To Haves

• Bachelor’s degree, especially in Supply Chain, Logistics, or Business.
• Experience with continuous improvement or lean methodology.

Responsibilities

• Lead cross dock operations, including material flow, staffing, on-time delivery, and customer satisfaction across multiple shifts.
• Conduct employee performance reviews, manage attendance, support staffing needs, and handle employee relations in partnership with HR.
• Ensure adherence to PPE standards, safety protocols, ISO 9001:2000 quality systems, and internal compliance procedures.
• Serve as the primary customer liaison and ensure accurate receiving, order setup, and timely resolution of inventory or delivery issues.
• Develop and drive continuous improvement initiatives.
• Contribute to the Annual Operating Plan (AOP) to meet business and performance goals.

Benefits

• Accrue up to five PTO days in the first year, plus two weeks’ vacation and additional PTO after the first anniversary.
• Medical, dental, vision, life insurance, and disability coverage.
• Doc-On-Demand.
• Tuition reimbursement.
• Paid volunteer day.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED