Operations Manager - Cartage/Cross Dock

Watchpoint Logistics, Inc.•Milpitas, CA

14h•$100,000 - $125,000

About The Position

The Cartage/Cross Dock Operations Manager leads and manages the activities and resources related to local cartage, inbound and outbound transportation, receiving, storage, and order fulfillment. The role develops processes, systems, training, and metrics to maximize efficiency and ensure safety, accuracy, and effective space utilization. The manager oversees fleet operations and lifecycle management, preventive maintenance and repairs, regulatory compliance, driver recruitment and training, driver performance and safety, and operational records and reporting. The role also oversees dispatch and warehouse activities, evaluates processes and implements improvements, supports customer billing profiles and carrier negotiations, and serves as a liaison to branches, agents, trucking companies, and partner networks. The position requires a bachelor's degree and at least five years of progressive warehouse and transportation experience with increasing responsibility, or equivalent industry experience. The stated starting pay is $100,000 to $125,000 annually, with exact compensation based on skills, experience, education, and location. The work involves operating a computer, remaining stationary for most of the shift, occasionally moving about the workspace, and frequently exchanging information through electronic communications and observing and reporting on communications received by phone and computer.

Requirements

Knowledge and experience ensuring compliance with federal, state, and local regulations, including OSHA, DOT, TSA security, California DMV, and Hazmat requirements.
Advanced use of computer systems and applications, such as MS Office and Warehouse Management Systems, as trained or required.
Ability to deliver consistent, high-quality results on schedule; self-motivation and follow-through on initiatives.
Experience providing high-quality customer service through problem solving, rapport building, and de-escalating high-pressure conversations with patience and decorum.
Ability to lead with humility, respect others, promote safety, trust, and teamwork, and maintain a calm demeanor.
Clear and confident communication in customer, executive, and team environments; active listening and negotiation skills.
Independent judgment and ability to identify problems, determine root causes, and develop effective solutions; ability to generate ideas and solve problems creatively.
Ability to manage priorities, set productivity expectations, distribute initiatives fairly, ensure project objectives are deliverable, and take accountability for KPIs.
Ability to manage team performance through training, coaching, and feedback.
Strong leadership and motivational skills, including managing diverse teams, delegating responsibilities, setting clear goals, and holding team members accountable.
Demonstrated experience managing human, financial, and operational resources to optimize resources; strong analytical skills and decision-making based on long-term outcomes.
Bachelor's degree and 5+ years of progressive warehouse and transportation experience in roles of increasing responsibility, or equivalent industry experience.
Ability to operate a computer, remain stationary for most of the shift, occasionally move about the workspace, and frequently exchange and observe information via email, other electronic communications, phone, and computer.

Responsibilities

Manage local cartage, inbound and outbound transportation, receiving, storage, and order fulfillment activities and resources.
Manage a fleet of tractors, trailers, and straight trucks, including asset tracking, maintenance, regulatory compliance, procurement, leasing, scheduling, vehicle turnover, and coordination with the insurance carrier.
Direct preventive maintenance programs and coordinate emergency repairs; manage relationships with third-party vendors and internal shop staff.
Ensure fleet operations comply with federal, state, and local regulations, including US DOT, OSHA, 49 CFR, and Hazmat requirements.
Manage driver safety training, incident reporting, and Hours of Service compliance.
Work with HR to recruit and train qualified drivers; review driver performance, safety metrics, and behavior analytics through Samsara; coach drivers and document corrective actions, escalating policy violations as appropriate.
Ensure timely and effective completion of fleet, asset, training, company-property, safety, and utilization records and reports.
Monitor the company's FMCSA safety record through the online portal and review DataQs for accuracy.
Understand TSA regulations and operations, act as a liaison during audits, and work with the compliance team on safety programs and procedures.
Oversee dispatch to ensure accurate, efficient, and profitable routing.
Oversee warehouse activity and ensure standards for safety, inventory and order accuracy, space utilization, productivity, and timeliness are met.
Evaluate systems and procedures, identify process improvements, and support and implement recommendations.
Collaborate with sales representatives to create and maintain customer billing profiles.
Assist in carrier negotiations.
Serve as a liaison and network with other branches, outlying agents, and third-party trucking companies.
Represent Watchpoint Logistics to its network of agent partners.
Manage team performance through training, coaching, feedback, delegation, goal setting, and accountability; manage priorities, productivity expectations, and KPIs.