DOCK DOOR TECHNICIAN

Equipment Depot Inc.•Lexington, KY

2d•Onsite

About The Position

The Dock Door Technician identifies the needs of existing and potential internal and external customers and provides solutions intended to ensure profitability through customer satisfaction. The technician installs and services dock equipment at customer locations and performs service repairs on loading dock equipment, including dock levelers, dock shelters, dock seals, dock bumpers, and commercial doors. Most work takes place outdoors, and the role requires working in varying weather conditions. Work may also be performed in a shop environment as needed. The work environment varies among offices, job sites, and industrial locations.

Requirements

High school diploma or GED, or 12 or more months of related experience maintaining commercial doors or dock equipment and/or training, or an equivalent combination of education and experience.
Experience maintaining either commercial doors or dock equipment.
Basic electrical experience.
Valid driver’s license and eligibility to be insured under the company’s commercial insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
Knowledge of internet software.
Ability to work outdoors in varying weather conditions and, as needed, in a shop environment.

Nice To Haves

Welding experience; welding is preferred and described as a plus.
More advanced electrical experience.

Responsibilities

Repair and service dock and door equipment.
Communicate with the dispatcher to determine the work schedule and travel to assigned job sites.
Communicate with customers, diagnose equipment problems, and offer solutions that meet customer specifications.
Order or obtain parts and repair equipment.
Complete paperwork, obtain customer signatures, process documents internally, and obtain equipment repair histories and estimates.
Problem-solve technical and customer-relations issues.
Represent Equipment Depot professionally to customers and provide sales leads.
Communicate relevant information to coworkers and departments, including mechanics, parts, sales, and transportation.
Emphasize and practice safety, protect customers, the company, the public, and the environment, and maintain acceptable safety, appearance, and equipment standards.
Uphold the company’s vision, mission, values, and objectives; support continuous improvement, seek ideas and suggestions, and take action to improve processes.
Maintain professional personal grooming and apparel, a clean and orderly work area, and tools and equipment in good repair.