Commercial Dock & Door Technician

The Raymond Corporation•Huntsville, AL

About The Position

As a Dock & Door Service Technician, you will report to the Dock & Door Operations Manager and install, maintain, and troubleshoot dock and door equipment according to customer needs. Equipment includes commercial and industrial rolling and panel overhead doors, dock levelers, dock locks, safety gates, and truck shelters. You will work safely and efficiently in accordance with applicable safety regulations and company procedures, promote service maintenance programs, and represent the dealership professionally while delivering strong customer service. The role requires daily travel to customer sites, with occasional overnight travel for projects or training. Work hours may change to meet customer needs and may include overtime, shift work, on-call duty, weekends, and holidays. Carolina Handling is a Raymond Dealer and automation systems integrator providing solutions for warehouses, distribution centers, and manufacturers. Its offerings include consulting; material handling equipment, parts, and service; automated mobile robots; vision-guided and automated guided vehicles; high-density storage solutions; warehouse execution and control software; intralogistics and automation solutions; and telematics. This is a full-time, non-exempt position. It involves heavy work and operation of machinery, power tools, motor vehicles, and heavy equipment. Work takes place in varied customer environments, including manufacturing, distribution, cold storage, and outdoors. Conditions may include oil, grease, dirt, seasonal temperatures, vibration, moderate-to-high noise, elevated work, corrosive chemicals, and risk of electric shock. The position requires frequent travel between work sites and physical activity including walking, climbing, balancing, stooping, kneeling, crouching, and crawling. The company provides a comprehensive benefits and perks package, including health and financial benefits, a take-home service van with fuel card and maintenance coverage, tools and safety gear, uniform and boot allowance, paid training, overtime opportunities, and career development opportunities.

Requirements

Valid driver's license and ability to maintain a clean driving record.
Ability to lift and/or move up to 75 pounds or more.
Basic mechanical skills.
Excellent customer service skills.
Excellent time management skills.
High school diploma or equivalent.
Subject to pre-employment checks, including background checks, drug screening, and motor vehicle record checks.

Nice To Haves

One to three years of relevant experience and/or training.
Basic knowledge of D.C. and A.C. electricity, motor control, and wiring.
Basic knowledge of hydraulic systems.
Welding and cutting torch experience.
Experience operating lift trucks and scissor lifts.

Responsibilities

Perform service, installations, and scheduled maintenance efficiently and in accordance with company procedures.
Diagnose faulty equipment and determine the extent and cause of malfunctions.
Assess installation sites and evaluate equipment and system operation to identify potential installation challenges.
Maintain accurate records of service work and repairs, and submit paperwork promptly.
Complete and remain current on required safety training, follow safe work practices, and obtain required equipment-operation certifications.
Maintain a clean driving record and drive safely and efficiently within the service area.
Coordinate with the service dispatcher and manager to maximize labor revenue and schedule efficiency, accounting for all work time.
Meet applicable key performance indicator goals, including Work in Progress, Labor Hour Efficiency, and First Rate Fix.
Keep the company service van and uniforms clean and organized, and maintain an accurate inventory of tools and parts.
Coordinate with Parts and Sales to meet customer needs and promptly report potential customer issues.
Maintain a professional demeanor and appearance, communicate respectfully, and uphold the company's reputation for service and professionalism.
Adapt work schedules to customer needs and participate in on-the-job training and coaching.
Perform other duties as assigned to support company operations and objectives.

Benefits

Medical, dental, and vision insurance; prescription drug plan.
Company-paid disability, life, and AD&D insurance.
401(k) plan with company match and profit sharing.
Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical illness coverage, legal services, identity theft protection, and pet insurance.
Paid time off and an Employee Assistance Program.
Tuition reimbursement.
Milestone and anniversary gifts, philanthropy and corporate contributions, Associate Giving Fund, and discount programs.
Take-home service van with fuel card and maintenance coverage, equipped with tools, equipment, parts, and supplies.
Comprehensive tool kit and role-specific safety gear.
Annual uniform and boot allowance.
Classroom and shop training programs, paid on-the-job training, mentorship, leadership development, internal mobility, and career advancement opportunities.
Uncapped overtime opportunities for increased income.
Company-sponsored social events and team-building activities.
Employee recognition program.