Dock and Door Field Technician - Addison

The Raymond Corporation • Addison, TX

1d

About The Position

The Dock & Door Field Service Technician services industrial loading dock and door equipment at customer facilities, including warehouses and distribution centers. The role independently diagnoses, repairs, installs, and maintains dock levelers, vehicle restraints, industrial doors, and related systems to support safe, efficient customer operations.

Work is performed at customer warehouses, distribution centers, and industrial facilities, indoors and outdoors in varying weather conditions. The work may involve moving mechanical equipment, vehicles, electrical systems, noise, and other industrial conditions. The role requires visual acuity to inspect, install, and repair equipment.

Requirements

• Experience troubleshooting mechanical, hydraulic, and electrical systems.
• Valid driver’s license and clean driving record.
• Strong diagnostic and troubleshooting skills, mechanical aptitude, and attention to detail.
• Ability to read and interpret service manuals and equipment specifications.
• Ability to manage field service calls and schedules independently and efficiently.
• Clear communication with customers and internal teams, professional service, and follow-through.
• Commitment to safe work practices and quality workmanship.

Nice To Haves

• Experience servicing industrial equipment, commercial doors, dock equipment, or similar mechanical systems.
• Experience installing or repairing dock levelers, vehicle restraints, overhead/sectional doors, high-speed doors, or commercial door systems.

Responsibilities

• Inspect, diagnose, troubleshoot, repair, and service dock and door equipment at customer locations.
• Install and maintain dock levelers, industrial doors, vehicle restraints, locks, and safety equipment.
• Troubleshoot mechanical, hydraulic, and electrical systems; identify root causes and implement repairs.
• Perform scheduled preventive maintenance, equipment inspections, and unscheduled service calls.
• Document work accurately in service reports, summaries, and work orders.
• Communicate findings and recommended repairs to customers and assist with repair proposals as needed.
• Provide professional customer service and follow company and customer safety procedures.
• Maintain assigned service tools, vehicle, and parts inventory.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed