DNOC Technician - Live Events

Deluxe•South Jordan, UT

1d•Hybrid

About The Position

The DNOC Technician - Live Events is an early-career role in Deluxe Cinema’s Digital Cinema Distribution group, providing front-line theatrical support for live events delivered to movie theaters across North America. The technician prepares participating theaters before events, provides real-time support while events are on screen, and maintains accurate operational records between events. Training on satellite and electronic content-delivery networks is provided during onboarding; prior satellite or e-delivery experience is not required. Live events average 3–5 per month, typically last 5–7 hours, and usually occur during evenings and on weekends. Live-event support is performed on-site in the South Jordan, Utah office. Non-event work follows a hybrid schedule of two days in the office and three days working from home. Pre-event testing and day-to-day DNOC operations take place during the normal work week. When weekend work is required, operators are notified of schedule changes at least one week in advance, and schedule adjustments are open to discussion. Deluxe Cinema is a wholly owned subsidiary of Platinum Equity and provides entertainment-industry services and technologies for production, post-production, theatrical release, broadcast, home entertainment, archiving, and asset management. The Digital Cinema Distribution group manages digital and non-digital content distribution to theaters, along with related delivery support functions. Deluxe is a global media and entertainment services company employing over 3,500 people worldwide.

Requirements

At least 2 years of technical customer service, NOC, or equivalent experience or education.
Willingness to learn satellite and electronic content-distribution networks; onboarding training is provided.
Availability to work on-site in the office for each live event, averaging 3–5 per month and typically occurring during evenings and weekends.
Exemplary phone, email, and customer-service skills, including the ability to remain calm and clear under live-event time pressure.
Ability to understand operational workflows and procedures in a technical environment using multiple systems and platforms.
Strong attention to detail in records, audits, and reporting.
Knowledge of database workflows, ticketing systems, and information management.
Ability to work independently and take ownership of work.
Ability to prioritize and pivot quickly between tasks.

Nice To Haves

Prior experience in customer support, technical support, or a help desk role.
Experience in a NOC or similar operations environment.
Familiarity with satellite delivery technologies such as VSAT, RF modulation, multicast, and IP encapsulation.
Familiarity with digital cinema (DCP) and theater playback equipment.
Experience with Linux CLI, SSH, RDP, RAID, and/or AWS.
Experience working with networked systems, appliances, or servers in a LAN environment.
Experience writing or maintaining technical documentation.

Responsibilities

Coordinate and schedule pre-event tests with participating exhibitors.
Remotely configure theater-side equipment to receive live event content.
Provide technical support and validation for participating theaters during pre-event test windows.
Answer inbound calls from theaters and resolve live-event issues in real time.
Respond to event support requests received by email.
Post regular status updates in the team’s chat.
Troubleshoot reception and playback issues across satellite and e-delivery networks, escalating as needed.
Maintain accurate records across DNOC systems.
Perform regular audits of records and data.
Contribute to post-event reporting.
Remotely support installation and ongoing maintenance of DNOC equipment at theaters.
Support day-to-day, non-event DNOC distribution operations.
Troubleshoot and resolve content-delivery issues for theaters.
Perform time-sensitive content-management tasks.
Complete assigned maintenance tasks to keep the network healthy.