DNOC Lead (NE III) (Government)

AT&T•Englewood, CO

1d•Onsite

About The Position

AT&T Global Public Sector is seeking a DNOC Lead to support the customer’s computer data communications systems. This role involves providing design specifications, testing, and inspections for computer networks, planning and implementing upgrades, and analyzing and organizing hardware and software solutions through network monitoring and modeling. The position requires a minimum of 5 days per week in the office at a government customer site in Aurora, CO. The DNOC Lead will supervise network support and client server specialists, train and manage a team to provide incident response support to Tier 2 and Tier 3 network engineers, and administer networks including hardware, systems software, applications software, and configurations. The role also involves developing and implementing methodologies for network analysis, testing, monitoring, and support, evaluating and implementing new network technologies, analyzing incident trends, escalating incidents to problems, and developing solutions. Additionally, the position requires performing configuration management functions, leveraging network tools for issue identification, communicating and troubleshooting with vendors, and diagnosing hardware and software problems.

Requirements

Layer 1 and Layer 2 network experience.
Configure and troubleshoot layer 2 switching (VLAN’s).
Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE.
Familiar with Viso and Service Now.
Required Clearance: TS/SCI with polygraph.
Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Responsibilities

Supervise network support and client server specialists in the planning, coordination, and implementation of network operations, maintenance, repair, or upgrades.
Train and manage a team of network support specialists to provide incident response support to the Tier 2 and Tier 3 network engineers in the resolution of incident tickets.
Support operations team with administering networks to include hardware, systems software, applications software, and all configurations.
Develops and implements methodologies for analysis, testing, monitoring, and support of LAN and WAN networks.
Support the evaluation and implementation of new network technologies into the network to ensure the NOC can provide the client with robust and proactive monitoring of network health.
Support the analysis of incident trends, escalation of incidents to problems, and development of solutions to resolve network issues.
Perform configuration management functions to ensure asset management records are accurate and concise.
Leverage various network tools to quickly identify and isolate customer impacting events on the network.
Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
Diagnose hardware and software problems and replace defective components.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone