DNOC Technician

Deluxe • South Jordan, UT

1d • Onsite

About The Position

We are looking for a motivated team member to join us for an exciting and rewarding position fulfilling ‘behind-the-curtain’ roles and responsibilities to enable electronic content delivery to movie theatres across North America. The DNOC Technician is responsible for support of site installations, maintenance, monitoring, and general operations for satellite delivery of theatrical content to theaters across North America.

Requirements

• Understanding of operational workflows and procedures in a technical environment employing multiple systems/platforms to execute deliverables.
• Attention to detail in work output and reporting.
• Knowledge of database workflows, ticketing, and information management.
• Ability to maintain self-motivation and produce measurable results working within constrained timeframes and stressful situations.
• Strong communication and customer service skills.

Nice To Haves

• Technical aptitude with an emphasis in IP Networking and hardware maintenance.
• LAN and/or WAN environmental skills working with networked systems, appliances, and/or servers.
• Hardware component management, system dependencies, and failure analysis, troubleshooting, and resolution.
• Linux/Windows CLI, SSH, RDP, RAID, AWS, and IP Multicast/Unicast.

Responsibilities

• Provide installation and maintenance support to field service technicians.
• Resolve site specific network connectivity issues.
• Perform time sensitive content management tasks.
• Perform specific recurring assigned work tasks to maintain network health.
• Participate in inbound call queue.
• Participate in live event confidence monitoring and support, including non-standard business hours.
• Adhere to variable work schedule as required by business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed