DMV Title Specialist
About The Position
The DMV Title Specialist is responsible for the daily processing of vehicle titles. The role requires understanding applicable state and local title-processing regulations and company policies to answer questions, support customers, and provide solutions. The specialist maintains file documentation, updates customers on file status, and keeps accurate vehicle titling records in accordance with company guidelines. The position involves face-to-face and verbal interactions with customers ranging from the general public to senior organizational managers. The specialist identifies and analyzes vehicle title and ownership documents, processes titles according to state guidelines, researches missing or incorrect paperwork, communicates with customers about title issues, and builds professional relationships with DMVs and sellers. Other duties may be assigned.
Requirements
- High school diploma.
- Two years of customer service experience.
- One year of vehicle title-processing experience.
- Computer proficiency, including Microsoft Office Word/Suite.
- Typing speed of 45 words per minute.
- Basic 10-key proficiency.
- Excellent customer-service skills and attitude.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet time-sensitive deadlines.
- Ability to multitask and work independently with little supervision.
- Ability to view a computer screen for a significant portion of the workday.
- Strong attention to detail and organizational skills.
- Numeric and alphabetic filing skills are mandatory.
- Ability to work overtime as needed.
Nice To Haves
- Knowledge of title processing for local and surrounding states.
- Notary license.
- Bilingual ability.
Responsibilities
- Identify and analyze vehicle title and ownership documents accurately and in accordance with company guidelines.
- Provide excellent service to internal and external customers.
- Process vehicle titles in accordance with state guidelines.
- Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
- Communicate with customers by email or verbally to address title issues.
- Build relationships and professional rapport with DMVs and sellers.
- Maintain title-bin filing as necessary.
- Maintain file documentation, update customers on file status, and keep accurate vehicle titling records.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program (EAP) at no cost to the employee.
- Vacation and sick pay.
- Paid company holidays.
- Life and AD&D insurance.
- Employee discounts.
- Additional employee benefits.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
