DMV Title Specialist

Copart • Littleton, CO

6d

About The Position

Copart, Inc. is a technology leader and global online vehicle auction platform with more than 200 facilities worldwide, connecting vehicle sellers with more than 750,000 buyers in over 190 countries. The DMV Title Specialist processes vehicle titles each day, applying applicable state and local title regulations and Copart policies. The role supports customers, answers questions, resolves title issues, maintains documentation and accurate titling records, and provides updates on file status. It involves face-to-face and verbal interactions with customers ranging from the general public to senior organizational managers.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency, including MS Office Word/Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask and work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail and organizational skills.
• Numeric and alphabetic filing skills.
• Ability to work overtime as needed.

Nice To Haves

• Knowledge of title processing for local and surrounding states.
• Notary license.
• Bilingual ability.

Responsibilities

• Accurately identify and analyze vehicle title and ownership documents within company guidelines.
• Provide excellent customer service to internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
• Communicate with customers by email or verbally to handle title issues.
• Build professional relationships with DMV representatives and sellers.
• Maintain title-bin filing as necessary.
• Maintain file documentation, update customers on file status, and keep accurate vehicle titling records.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program at no cost to employees.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Additional employee benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED