DMV Operations Specialist

eBay•Remote New Jersey, NJ

4d•$40,000 - $78,000•Remote

About The Position

Caramel is a well-funded and venture-backed auto tech company founded in 2021. We’re growing quickly and have partnerships live and launching with some of the largest names in automotive. That means opportunities abound. We hire talented, driven people and enable them to flourish to any height. Every day, month, and year. Caramel is a remote (USA only) workplace headquartered in Los Angeles, California. As an DMV Operations Assistant, you will be a member of the title & registration team, with responsibilities including: Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance Understanding and following all work rules and procedures and following lawful directions from Supervisors Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and efficiency Upholding the company's non-disclosure and confidentiality policies and agreements Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of Activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Requirements

Bachelor’s degree or equivalent required
Experience with DMV operations within the automotive industry
Proficient with or the ability to quickly learn an array of computer software
Effective communication skills via any means with individuals of any level internally and externally
Outstanding customer service skills
Great teammate and listener
Strong consultative skills
Excellent analytical and problem-solving skills
Outstanding organizational and leadership skills
Ability to efficiently work from a home office environment
Knowledge of automobile terminology and purchase and sale documentation

Nice To Haves

You have an excellent work ethic and great energy.
You have a proven track record of identifying Needs and successfully implementing solutions.
You’re driven to go above and beyond.
You care deeply about people and processes.
You’re a deep product advocate and make the most of every task and opportunity.
You’re collaborative, enjoy being part of a high-growth team and thrive in a start-up environment.

Responsibilities

Having 50 state DMV knowledge related to title and registration processing adhering to multi-state compliance
Understanding and following all work rules and procedures and following lawful directions from Supervisors
Maintaining and influencing Standard Operating Procedures (SOPs) to ensure consistency and efficiency
Upholding the company's non-disclosure and confidentiality policies and agreements
Other duties as assigned