DMV Advisor- (Westgate)

State of Colorado•Denver, CO

13h•Onsite

About The Position

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards. The DMV Advisor/Greeter Role will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs. The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer-facing offices. This position's main duties revolve around welcoming and advising customers at the Westgate DMV office. This position is the first point of contact with DMV customers establishing the beginning of the customer experience for that office. The DMV Advisor will also provide administrative support to the functioning of the Driver License office.

Requirements

One (1) year of Customer Service or Receptionist experience or other relevant work experience.
A combination of related education and/or relevant Customer Service or Receptionist experience in an occupation related to the work assigned equal to one (1) year
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Final candidates must also complete a successful background investigation and reference check prior to appointment.
Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle Are required to operate a vehicle as part of the position Utilize a State fleet vehicle as a pool vehicle

Nice To Haves

State experience in a work environment in which laws, rules, and regulations are put into place
Excellent Customer service skills, including utilizing conflict resolution techniques
Problem solving skills, demonstrated ability to be detail oriented.
Demonstrated written communication, computer and data entry skills
Prior work in a high stress environment maintaining a professional attitude
Collaboration and teamwork skills

Responsibilities

Acts as the gatekeeper for the office to ensure the smooth workflow for the employees and customers
Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers.
Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings.
Checks customers in for appointments and any other DMV interactions at the office
Works with walk in customers to assist and provide the best customer experience possible
Organizes the customer workflow for the office
Conducts vision testing as needed
Contacting customers as needed
Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician
Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
Assisting with other office support including stocking and cleaning the greeter/advisor station.