DMV - CDL Help Desk Specialist
About The Position
The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! The CDL Help Desk Specialist supports and assists commercial drivers and other stakeholders regarding CDL regulations, applications, renewals, endorsements, and compliance. This role requires a strong understanding of CDL requirements, excellent customer service skills, and the ability to troubleshoot and resolve issues efficiently. This position provides State Automated Driver License System Application Maintenance support and application guidance to Driver License examiners and Driver License field support staff pertaining to CDL. This position reviews and evaluates driver license records found on reporting systems such as the NDR- National Driver Registry, CDLIS Commercial Driver License Information System, and the PDPS Problem Driver Pointer system to determine Licensing eligibility. This position verifies the Drug and Alcohol Clearinghouse status of driver presented at the time of application for a NC commercial driver license or commercial learner permit. This position utilizes the Commercial Skills Test Information Management System (CSTIMS) to verify Entry Level Driver Training. This position utilizes the Transportation Security Administration System to update drivers’ hazmat threat assessment.
Requirements
- 1-3 years in a helpdesk, customer service, or technical support role.
- Knowledge of common troubleshooting procedures
- Previous roles requiring strong organizational skills
- Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
Nice To Haves
- Demonstrated ability understanding of DMV licensing requirements, driving laws, policies, and procedures
- Experience disseminating accurate information with confidentiality
- Skill in MS Office suite, SADLS, CDLIS, CSTIMS, and/or computer hardware
- Knowledge of commercial licensing and regulatory requirements
- Skill in exercising judgment and discretion in establishing, applying and interpreting policies and procedures
Responsibilities
- Supports and assists commercial drivers and other stakeholders regarding CDL regulations, applications, renewals, endorsements, and compliance.
- Provides State Automated Driver License System Application Maintenance support and application guidance to Driver License examiners and Driver License field support staff pertaining to CDL.
- Reviews and evaluates driver license records found on reporting systems such as the NDR- National Driver Registry, CDLIS Commercial Driver License Information System, and the PDPS Problem Driver Pointer system to determine Licensing eligibility.
- Verifies the Drug and Alcohol Clearinghouse status of driver presented at the time of application for a NC commercial driver license or commercial learner permit.
- Utilizes the Commercial Skills Test Information Management System (CSTIMS) to verify Entry Level Driver Training.
- Utilizes the Transportation Security Administration System to update drivers’ hazmat threat assessment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
