DME Service Coordinator (Southdale - Edina)

Fairview Health Services•Edina, MN

2d•Onsite

About The Position

The DME Service Coordinator is responsible for all aspects of Durable Medical Equipment service delivery associated with Fairview Health Services operations. The role supports an exceptional customer experience by ensuring high-quality therapeutic equipment is available and easy to use, and that DME equipment and processes are integrated effectively into business and clinical operations. The position is full-time at the Fairview Southdale location in Edina, Minnesota, with in-person training at the St. Paul location for 2–4 weeks. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The coordinator develops and coordinates care protocols and DME setups, manages inventory processes and costs, and ensures patient needs are served in a timely manner. The role includes configuring and fitting equipment, educating patients about product use and maintenance, coordinating equipment data and compliance information, supporting claims and insurance-related processes, and collaborating with care teams and providers. The position may also support quality improvement initiatives, community education, new service development, operational needs, and staff training.

Requirements

Associate degree in healthcare or equivalent work experience.
One year of experience working in a clinic setting.
BLS certification endorsed by the American Heart Association or American Red Cross, required within two months of hire.

Responsibilities

Develop and coordinate care protocols and DME setups for Home Medical Equipment patients.
Develop, implement, and manage inventory-control processes with vendors and Fairview support services so care plans are carried out appropriately.
Maintain and track inventory and ensure inventory costs are within the departmental budget.
Ensure patient care needs are served in a timely manner.
Set up equipment and provide patient education.
Educate patients on product information, use, and maintenance processes.
Configure DME equipment and fit appropriate accessories.
Coordinate equipment data management and analysis.
Develop and implement processes that support patient care in alignment with DME compliance data.
Collaborate with the care team to ensure care plans are supported by timely and accurate information.
Provide timely and accurate compliance information to providers.
Facilitate claim processing for DME aspects of care plans.
Proactively contact patients to support exceptional service and equipment compliance.
Support patient insurance and/or financial securing processes as appropriate.
Align billing processes with insurance requirements to enable accurate claims processing.
Partner in or lead quality-improvement initiatives and community education events.
Serve as a technical expert in developing new services.
Support operational service needs to ensure care delivery.
Train additional staff for coverage when needed.
Perform other duties as assigned.