DME Service Coordinator - CPAP/BiPAP

Fairview Health Services•Maplewood, MN

2d•Onsite

About The Position

On Fairview's Home Medical Equipment (FHME) team, the DME Service Coordinator has direct responsibility for all aspects of DME service delivery associated with Fairview Health Services operations. The position supports exceptional customer experiences, ensures high-quality therapeutic equipment is available and understandable, and integrates DME equipment and processes into business and clinical operations. The role is located at Maplewood Clinic and Speciality Center and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is fully benefits eligible.

Requirements

Two years of customer service experience.
Basic Life Support certification from the American Heart Association or Red Cross.

Nice To Haves

Post-high-school education.
Two years of experience in a direct patient care setting.
Experience fitting DME or respiratory equipment.
For DME Coordinator roles in sleep centers only: Polysomnography Technician (PSGT) and/or Respiratory Therapist (RRT) qualification.

Responsibilities

Develop and coordinate care protocols and DME setups for Home Medical Equipment patients.
Develop, implement, and manage inventory control processes with vendors and Fairview support services.
Maintain and track inventory, and ensure inventory costs align with the departmental budget.
Ensure patient care needs are served in a timely manner.
Set up equipment and provide patient education on product information, use, and maintenance.
Configure DME equipment and fit appropriate accessories.
Coordinate equipment data management and analysis.
Develop and implement processes that support patient care in alignment with DME compliance data.
Collaborate with the care team to ensure care plans are supported with timely and accurate information.
Provide timely and accurate compliance information to providers.
Facilitate claim processing for DME aspects of care plans and align billing processes with insurance requirements.
Proactively contact patients to support service quality and equipment compliance.
Support patient insurance and financial securing processes as appropriate.
Participate in quality improvement initiatives and community education events as a partner and/or leader.
Serve as a technical expert in developing new services.
Support operational service needs to ensure care delivery.
Train additional staff for coverage when needed.
Complete weekly retail deposits in accordance with Fairview cash-handling procedures.
Perform other duties as assigned.