CPap Compliance Coach

Kennebec Pharmacy HomeCare•Augusta, ME

7h•$21 - $24

About The Position

Kennebec Pharmacy and Home Care seeks a part-time CPAP Compliance Coach to provide personalized education and support to patients using CPAP therapy for sleep apnea. The role focuses on improving patient adherence, troubleshooting equipment issues, and ensuring compliance with insurance and regulatory requirements. The CPAP Compliance Coach serves as a liaison between patients, healthcare providers, and durable medical equipment (DME) suppliers to promote long-term therapy success. Kennebec Pharmacy and Home Care is a local home infusion pharmacy and home medical equipment provider serving Maine residents for 30 years. Its services include CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.

Requirements

High school diploma required.
Strong communication and motivational coaching skills.
Familiarity with CPAP equipment, compliance software, and insurance requirements.
Ability to troubleshoot basic technical issues with CPAP devices.

Nice To Haves

Associate or Bachelor’s degree in healthcare or a related field.

Responsibilities

Guide patients through CPAP setup, mask fitting, and device operation.
Educate patients on proper CPAP use and the importance of compliance.
Monitor patient usage data through CPAP software and telemonitoring systems.
Identify non-compliance trends and proactively provide coaching.
Troubleshoot mask leaks, pressure discomfort, and equipment concerns.
Coordinate equipment replacements or adjustments with DME providers.
Maintain accurate documentation of patient interactions and compliance status.
Prepare compliance reports for insurance and physician review.
Collaborate with sleep specialists, respiratory therapists, and DME partners.
Maintain a professional appearance and attitude, and protect patient confidentiality.