Divisional Social Service Database & Compliance Associate

The Salvation Army Southern California • Phoenix, AZ

12d • Onsite

About The Position

The Divisional Database and Compliance Associate oversees and supports the Southwest Division’s use of the WellSky Community Services database and other required program platforms. The position is responsible for database administration, user support and training, data quality, reporting, and analytics used to track client progress, evaluate program outcomes, and inform divisional decisions and funding requests. The role also supports HMIS, program monitoring, and quality assurance.

The associate provides system oversight and technical assistance to Corps units and social service programs; administers user accounts and licensing; supports compliance with applicable guidelines; and coordinates data-sharing, workflows, and reporting. The role assesses system and training needs, investigates data-quality issues, configures database functions, creates reports and dashboards, and coordinates impact reporting. It also provides administrative support to the Divisional Social Services Director and team, including scheduling, presentations, special projects, travel and expense reconciliation, office supplies, and seasonal program support. Travel to Corps and programs may be required as assigned.

The Salvation Army’s mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Requirements

• Minimum of two years of professional experience with databases and data management, including client management databases.
• Demonstrated effectiveness in user training.
• Excellent written and verbal communication, follow-through, and customer service skills.
• Positive attitude and ability to work with people of diverse backgrounds and circumstances.
• Strong organizational, project management, and file management skills.
• Ability to manage multiple priorities while paying critical attention to detail.
• Ability to analyze and synthesize data, prepare reports, think critically, and resolve issues to support users and maintain data integrity.
• Ability to work in a team-oriented environment and multitask.
• Computer literacy in MS Office applications, including intermediate Microsoft Excel skills.
• Proficiency in computer systems, including end-user and system operations.
• Ability to learn, navigate, and train on social service software and platforms, including WellSky and Turbo Stats.
• Valid Arizona driver’s license with a clean driving record.
• Ability to pass the TSA Fleet Safety e-learning module.
• Must pass a criminal background check.

Nice To Haves

• Bachelor’s degree in Database Management or Computer Science; experience may substitute for a degree at a 2:1 ratio of experience to years of education.
• Experience with WellSky Community Services and HMIS software.

Responsibilities

• Support Corps units and social service programs in using WellSky, HMIS, and other required database platforms.
• Create and manage user accounts, administer licensing, and support compliance with applicable state and federal guidelines.
• Recommend divisional WellSky policies addressing agency needs and state, federal, and funder requirements.
• Coordinate data-sharing with state HMIS systems and integrate Pathway of Hope case management and other divisional workflows.
• Support program monitoring, compliance reviews, and quality assurance to maintain data accuracy and program integrity.
• Participate in Territorial and National WellSky meetings, steering committees, and subcommittees as assigned.
• Plan and conduct individual and group training, workshops, and learning events for new and current users, in person and virtually.
• Create and update training videos, desk guides, and manuals, and communicate training opportunities.
• Provide timely technical assistance and user consultation, promote accurate data entry and reporting accountability, and support leaders in using reporting tools.
• Assist the DSSD and Divisional Social Service team with training, technical assistance, and administrative duties.
• Travel to Corps and programs as needed and assigned.
• Assess system and training needs through user consultation, utilization reviews, data evaluation, surveys, and other assessment tools.
• Monitor data quality, investigate database and statistical discrepancies, and work with users to resolve errors.
• Report WellSky challenges to the DSSD, develop action plans, and pursue system improvements through required Territorial Headquarters approval channels.
• Use input from users, management, and divisional leadership to improve database effectiveness and tailor training.
• Provide consultation on social service workflows and software solutions to units, other Divisions, and Territorial Headquarters as requested.
• Implement database administrative setups and changes, including customization of input screens, modules, assessments, worksheets, and pick lists.
• Create, edit, and generate custom reports and dashboards using WellSky reporting tools, including SAP BusinessObjects, and support continuous improvement of reporting tools.
• Prepare reports for the DSSD and DSP and provide requested analytics to departments at Divisional Headquarters.
• Coordinate data collection, analysis, and monthly, quarterly, and annual impact reporting with Corps, programs, and Divisions, including funder reports and National Statistical System reporting.
• Support WellSky use to track client progress and program outcomes, measure service impact, and provide data for fundraising requests and proposals.
• Learn funder databases as needed and assist program staff in generating required reports from those systems.
• Maintain the supervisor’s appointment schedule and arrange meetings, conferences, teleconferences, and travel as requested.
• Assist in developing presentations using PowerPoint and Excel.
• Oversee special projects for the department as needed.
• Maintain confidentiality of information.
• Maintain office supplies inventory, place and expedite orders, and verify receipt of supplies.
• Reconcile business travel and expense accounts according to Finance Department standards.
• Welcome guests and customers, answer or direct inquiries in person or by telephone.
• Provide seasonal administrative and operational support, including assistance with seasonal assistance programs and projects, TSAMM Angel Tree campaign setup, and seasonal social service programming in WellSky.
• Perform other duties related to the position as assigned.

What This Job Offers

• Job Type: Full-time