Divisional Social Service Database & Compliance Associate

Salvation Army Careers•Phoenix, AZ

11d•Onsite

About The Position

The Divisional Database and Compliance Associate oversees and supports the Southwest Division’s use of the WellSky Community Services database and other required program platforms. The position provides database administration, user support and training, data-quality oversight, reporting, and analytics to track client progress, evaluate program outcomes, inform divisional decision-making, and support funding requests. The role also supports HMIS, program monitoring, and quality assurance. The position works with Corps units, social service programs, divisional teams, and other Salvation Army entities to support consistent data management and compliance with applicable requirements. Duties include administering and improving database systems, training and assisting users, assessing system and training needs, creating reports and dashboards, coordinating outcome and funder reporting, and providing administrative and seasonal program support. The role may require travel to Corps and programs as assigned.

Requirements

At least two years of professional experience with databases and data management, including client management databases.
Demonstrated effectiveness in user training.
Excellent written and verbal communication skills, follow-through, and customer service.
Positive attitude and ability to work with people of diverse backgrounds and circumstances.
Strong organizational, project management, and file management skills.
Ability to manage multiple priorities while paying close attention to detail.
Ability to analyze and synthesize data, prepare extensive reports, think critically, and resolve issues to support users and maintain data integrity.
Ability to thrive in a team-oriented environment and multitask effectively.
Computer literacy in Microsoft Office applications.
Proficiency in computer systems, including end-user and system operations, and intermediate Microsoft Excel skills.
Valid Arizona driver’s license with a clean driving record.
Ability to pass the TSA Fleet Safety e-learning module.
Must pass a criminal background check.
Ability to perform essential duties with or without accommodation; regularly walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms; regularly lift or move up to 25 pounds, frequently up to 35 pounds, and occasionally up to 50 pounds; and meet the specified vision requirements.

Nice To Haves

Bachelor’s degree in Database Management or Computer Science is strongly preferred; experience may substitute at a 2:1 experience-to-years-of-education ratio.
Experience with WellSky Community Services and HMIS software is preferred.
Experience with, or ability to learn, navigate, and train on social service software and platforms including WellSky and Turbo Stats.

Responsibilities

Support Corps units and social service programs in using WellSky, HMIS, and other required database platforms.
Create and manage user accounts, administer licensing, and support compliance with applicable state and federal guidelines.
Recommend divisional WellSky policies addressing agency needs and state, federal, and funder requirements.
Coordinate data sharing with programs and state HMIS systems and integrate Pathway of Hope case management and other divisional workflows.
Support program monitoring compliance reviews and quality assurance to maintain data accuracy and program integrity.
Participate in Territorial and National WellSky meetings, steering committees, and related subcommittees as assigned.
Plan and conduct individual and group training, workshops, and learning events for new and current users, in person and virtually.
Create and update training videos, desk guides, and manuals, and communicate training opportunities.
Provide technical assistance and user consultation, promote accurate data entry and reporting accountability, and support leaders in using reporting tools.
Assist the DSSD and Divisional Social Service team with training, technical assistance, and administrative duties.
Travel to Corps and programs as needed and assigned.
Assess system and training needs through user consultation, utilization reviews, data evaluation, surveys, and other assessment tools.
Monitor data quality, investigate statistical discrepancies, and work with users to resolve errors.
Report WellSky challenges to the DSSD, develop action plans, and pursue system improvements through Territorial Headquarters approval channels.
Use input from users, management, and divisional leadership to improve database effectiveness and tailor training.
Consult with units, other Divisions, and Territorial Headquarters on social service workflows and software solutions as requested.
Implement database administrative setups and changes; customize input screens, modules, assessments, sub-assessments, worksheets, and pick lists.
Create, edit, and generate custom reports and dashboards using WellSky reporting tools, including SAP BusinessObjects, and support continuous improvement of reporting tools.
Prepare reports for the DSSD and DSP and provide requested analytics to Divisional Headquarters departments.
Coordinate data collection, analysis, and monthly, quarterly, and annual impact reporting with Corps, programs, and Divisions, including funder reports and National Statistical System reporting.
Support use of WellSky to track client progress and program performance, measure service impact, and provide data for fundraising requests and proposals.
Become familiar with funder databases as needed and assist program staff in generating required reports from those systems.
Maintain the supervisor’s appointment schedule and plan and schedule meetings, conferences, teleconferences, and travel as requested.
Assist with developing presentations using PowerPoint and Excel.
Oversee department special projects as needed.
Protect confidential information and maintain staff confidence.
Maintain office supplies inventory and order supplies as needed.
Reconcile business travel and expenses accounts according to Finance Department standards.
Greet guests and customers in person or by telephone and answer or direct inquiries.
Provide administrative and operational support for seasonal assistance programs and projects, including TSAMM Angel Tree campaign setup and seasonal social service programming in WellSky; help ensure data quality during database migration and accurate divisional financial reporting.
Perform other duties related to the position as assigned.