Divisional Quality Supervisor – Specimen Services - RST DLMP and MCS ONLY

Mayo Clinic • Rochester, MN

18h

About The Position

Oversees specimen-services quality practices to ensure specimens are collected, labeled, transported, stored, and processed correctly prior to testing. Leads pre-analytical quality assurance, compliance readiness, KPI monitoring, and continuous improvement to reduce errors and protect result integrity.

Requirements

• Bachelors in CLS/MLS/MT + 6 years of Clinical Laboraotry Experience
• Bachelor degree from an accredited institution in clinical laboratory science (CLS), medical laboratory science (MLS), or medical technology (MT) And six years of clinical laboratory experience after obtaining the qualified bachelors degree.
• Bachelor's + MLS certification + 6 years of Clinical Laboratory Experience
• Bachelor’s degree from an accredited institution And a certificate in medical laboratory science (MLS) or another clinical laboratory specialty certificate And 6 years of clinical laboratory experience after obtaining the qualified bachelor’s degree.
• Bachelor's in Chemistry or a Biological Science + 7 years of Clinical Laboratory Experience
• Bachelor's degree from an accredited institution in chemistry or biological science And seven years of clinical laboratory experience after obtaining the qualified bachelors degree
• Master + 2 Years of Clinical Laboratory Experience
• Master degree from an accredited institution in chemical, physical, biological. clinical laboratory science or medical technology. And two years of clinical laboratory experience after obtaining the qualified bachelors degrees listed above.
• Bachelors + 4 years of Laboratory Management Experience
• Bachelor degree, preferably in CLS/MLS/MT, management/business, sciences or a health-related field. AND four years of laboratory management experience
• In the non-testing laboratories (Laboratory Services, Central Processing, Microbiology Initial Processing, Preparation and Processing, Autotransfusion, IMPACT, Hematopathology Support Lab, Operational Support Unit, MML Operations, and Donor Services) and Histopathology laboratories: Bachelor's degree, preferably in CLS/MLS/MT, management/business, sciences or a health-related field and four years of laboratory or management experience.
• DLMP employees that have been in their current lab/position for less than 2 years must attached an early release approval from their supervisor.
• Requires CV/Resume, cover letter, and three (3) most recent performance appraisals.
• May require minimal travel based on business needs.
• Ability to comfortably handle uncertainty.
• Demonstrated leadership
• Ability to influence and motivate others
• Described as flexible, relationship builder, conscientious, organized, independent.

Nice To Haves

• Lean/Six Sigma familiarity preferred

Responsibilities

• Expert knowledge of specimen collection, labeling, transport, and storage; understanding of pre-analytical variables (e.g., hemolysis, contamination, timing).
• Quality leadership: QA/QC, root-cause analysis, CAPA, trend analysis, and strong documentation (SOPs, incident reports).
• Regulatory/accreditation readiness and compliance knowledge (CLIA; CAP; New York State; The Joint Commission).
• Monitor and improve key performance indicators (e.g., turnaround time, specimen rejection rates); implement workflow optimization and error-reduction strategies.
• Cross-functional collaboration with senior leadership and peer supervisors; familiarity with testing across Mayo Laboratories.
• People leadership including scheduling, coaching, conflict resolution, and performance management while reinforcing SOP adherence.
• Continuous improvement mindset (Lean/Six Sigma familiarity preferred) and strong organizational/multitasking skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees