Division Specialist

Lendmark Financial Services • Wake Forest, NC

8d

About The Position

The Division Specialist supports multiple branches as assigned by the AVP, Divisional Branch Coordinator. The role oversees efficient branch operations and ensures operational functions are performed properly and to expectations, while promoting trust, service, security, and satisfaction among customers and staff.

The specialist supports branch performance across profitability, volume, lending, credit quality, collections, and expenses. The role also assists with customer service, business development, sales, staffing, and branch management activities, and requires travel as needed. The position is based in an office environment.

Requirements

• High school diploma or GED from an accredited institution.
• More than five years of consumer finance or related experience.
• Ability to work with minimal supervision.
• Excellent communication skills.
• Proficient working knowledge of industry or related-industry lending software, Microsoft Windows, Excel, and Word applications.

Nice To Haves

• Associate or bachelor's degree.
• Bilingual Spanish/English.

Responsibilities

• Support and help manage multiple branch locations, motivating staff to meet goals for profitability, volume, lending, credit quality, collections, and expenses.
• Make loan decisions within established lending limits or recommend loan decisions; process and close consumer loans; and collect accounts at varying stages of delinquency.
• Assist branch managers with developing business relationships within the community.
• Sell products and services to meet sales goals.
• Help customers implement solutions and monitor overall customer satisfaction.
• Assist branch managers with hiring, staffing, training, performance reviews, and terminations, as applicable.
• Ensure a high quality of customer service.
• Travel as required.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for employees and dependents.
• Paid time off and paid holidays.
• 401(k).
• Life insurance and long-term disability.
• Tuition assistance.
• Employee assistance program.
• Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options.
• Semi-annual incentive compensation based on individual and company performance guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED