Division Specialist

Lendmark Financial Services•Raleigh, NC

10d

About The Position

The Division Specialist supports multiple branches as assigned by the AVP, Divisional Branch Coordinator. The role oversees efficient branch operations and ensures operational functions are completed properly and to expectations, while promoting trust, service, security, and satisfaction for customers and staff. The position works in an office environment and requires travel as needed.

Requirements

High school diploma or GED from an accredited institution.
At least 5 years of consumer finance or related experience.
Ability to work with minimum supervision.
Excellent communication skills.
Proficient working knowledge of industry or related-industry lending software, Microsoft Windows, Excel, and Word.

Nice To Haves

Associate or bachelor's degree.
Bilingual in Spanish and English.

Responsibilities

Support and help manage multiple branch locations, motivating staff to meet goals and objectives for profitability, volume, lending, credit quality, collections, and expenses.
Make loan decisions within established lending limits or recommend loan decisions; process and close consumer loans; and collect accounts at varying stages of delinquency.
Assist branch managers with community business development relationships.
Sell products and services to meet sales goals.
Help customers implement solutions and monitor overall customer satisfaction.
Assist branch managers with hiring, staffing, training, performance reviews, and terminations as applicable.
Ensure a high quality of customer service.
Travel as required.
Perform other duties as assigned.

Benefits

Medical, dental, and vision benefits for employees and dependents.
Paid time off.
Paid holidays.
401(k).
Life insurance.
Long-term disability.
Tuition assistance.
Employee assistance program.
Optional critical care, auto, home, and pet insurance, as well as other ancillary insurance options.
Semi-annual incentive compensation based on individual and company performance guidelines.