Division Manager - Overhead Doors

McCody•Williston, ND

2d•$75,000•Onsite

About The Position

The Door Division Manager will be responsible for maintaining quality and efficiency, diversification through research, development, and cost analysis of product lines, and establishing a productive environment and healthy culture centered on knowledge and skill growth. The Door Division Manager will work closely with the Service Writer, Project Estimator, and other personnel regarding daily operations, including the safety and efficiency of personnel, equipment, and processes, that all jobs are completed in a timely manner, and that workflows run smoothly. This role requires innovative and creative thinking, strong leadership and organizational skills, as well as the ability to motivate and manage personnel.

Requirements

18+ years of age
Ability to lift 50+ pounds
Pre-employment drug test and background check required
Valid class D drivers license with a 3 year clean driving record for insurance purposes
High school diploma or equivalent
Previous experience in a supervisory or managerial role
Articulately communicate efficiently, tactfully and professionally with customers and company personnel via in-person, phone, text, email, and software applications
Detailed organization
Ability to multitask
Able to motivate and manage personnel
Able to troubleshoot and resolve issues quickly and efficiently
Ability to take the initiative to increase the quality of one’s skills to become more efficient
Make good judgment calls when under pressure
Knowledge of safety regulations and industry standards
Knowledge of shop equipment and tools
Knowledge of load securement for transport
Read, write, and speak English
Apply proficient computer skills
Ability to interpret documents such as safety rules, user instructions, procedure, operating and maintenance manuals, and engineering specifications
Perform mathematical functions pertaining to estimates, volumes, quantities, etc.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute ratio and percent
Apply common sense understanding to carry out detailed but involved written or oral instructions
Ability to operate equipment and tools involved in daily productions

Nice To Haves

ServiceTitan software experience
Construction or overhead/walk door technical knowledge

Responsibilities

Oversee Technicians, Service Writer, and equipment, ensuring that all operations are being carried out in accordance with company policies and safety regulations
Correct unsafe conditions in work area and report conditions that are not correctable to owner and safety coordinator immediately
Monitor and promote the well-being of division personnel and aid in improving job satisfaction and retention of key personnel
Ensure that job scheduling is running efficiently and that all services performed and products meet quality standards
Communicate with Human Resources regarding personnel demands and participate in interview, hiring, disciplinary, and termination processes
Research market trends and demands for innovative and proven techniques, products, and technological advancements
Research and submit new product or service ideas to upper management for consideration; prepare cost analysis; develop procedures; gain approval for requisition of samples; implement jobs into service schedule
Maintain up-to-date knowledge of required government, safety, and manufacturer standards
Communicate with Technicians and Service Writer providing guidance, training, and feedback with documentation as needed
Bring to upper managements’ attention personnel showing eagerness and potential for specialized or advancement training opportunities; aid in creation and follow through of training and appropriate compensation
Establish priorities; monitor the progress of projects and ensure that deadlines are met
Ensure that all equipment and machinery are properly operated and maintained
Aid Service Writer and Lead Technicians in troubleshooting and resolving any issues that may arise
Evaluate procedures and systems; measure results against standards; continually develop more efficient methods of conducting workflows; submit improved method suggestions to upper management for evaluation; implement approved process methods
Monitor inventory levels and delegate or order materials to replenish supplies as needed
Spot check physical inventory counts and compile reports as requested
Collaborate with customers on projects regarding design, cost analysis, and schedules
Coordinate with other departments to ensure the smooth and efficient flow of operations
Prepare, review, keep record, and submit for processing documentation daily (coding item receipts and bills, equipment inspection and repair reports, time sheets, etc.)
Oversee the creation, distribution, and execution of dispatch and personnel schedules
Assist customers in order fulfillment through various methods
Assist personnel and customers in contacting the appropriate personnel concerning questions and documents
Provide general support to visitors
Operate heavy equipment in a safe and efficient manner
Work with personnel to carry out daily operations when required
Inspect, secure, and maintain the upkeep and appearance of facility, yard, equipment, and tools in a safe operating condition; conduct and assist others in maintenance and repair of facility and equipment
Fill in for positions normally reporting to Door Division Manager during absences, intermediary position vacancies, during slow or idle periods, and as needed
Contribute to team effort by accomplishing related results as needed