Division Manager - Homelessness Response Division

City of San Jose • San Jose, CA

1d • Onsite

About The Position

The City of San José Housing Department is seeking to fill one full-time Division Manager vacancy in the Homelessness Response Division. This role reports directly to the Deputy Director of the Housing Department and oversees the City’s Homelessness Response Division. The position is responsible for leading a significant portfolio of homeless programs and services, including managing interim housing, safe parking, and outreach. The selected candidate will manage a division of 29 full-time employees and oversee contract management, auditing, and compliance reporting related to city, county, regional, state, and federal funding sources. The City of San José is an equal opportunity employer and is committed to offering reasonable accommodations to job applicants with disabilities.

Requirements

• A bachelor’s degree from an accredited institution in a relevant field such as urban planning, political science, sociology, public or business administration, or a related field.
• Six (6) years of progressively responsible experience in implementing and developing homeless programs, including three years of supervisory experience.
• Experience with large, complex government agencies is highly desirable.
• Form 700 Requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

Nice To Haves

• A master’s degree is highly desirable.

Responsibilities

• Drive collaborative solutions with external stakeholders, public agencies, and internal city departments.
• Develop and implement homeless programs in coordination with City departments, including the City Manager’s Office, Planning, Building, and Code Enforcement, Environmental Services, Parks and Recreation, City of San Jose Police Department, Public Works, and the City Attorney’s Office.
• Develop strategic initiatives in leading the City’s efforts to achieve ‘functional zero’ unsheltered homelessness and work to implement strategies that move residents in a positive direction on the housing continuum, helping them achieve positive outcomes towards permanent housing.
• Lead the City’s efforts to achieve the goals in the regional strategic framework, the Community Plan to End Homelessness, and align these efforts with clear, measurable objectives and key results so that homelessness becomes rare, brief, and non-recurring.
• Ensure that all programs advance the City’s equity, inclusion, and belonging priorities while also providing leadership in implementing these values in service delivery.
• Manage contracts and performance metrics for nonprofits and service providers, including overseeing audits, data collection, and reporting obligations.
• Develop and oversee the division’s budget, aligning financial resources with program outcomes.
• Mentor and lead Division staff in providing shelter portfolio and program oversight.
• Oversee the development of program evaluations to ensure program effectiveness, continuously identifying opportunities for improvement.
• Partner and collaborate within the Department and across the City, contributing to the City Focus Area of Reducing Unsheltered Homelessness.
• Proactively identify and solve potential operational issues, working closely with internal teams and external service providers.
• Guide and oversee the drafting of City Council, Committee, and Commission memorandums and presentations.
• Deliver and support presentations to the City Council, its committees, and other public forums, as necessary.
• Build and maintain strong relationships with external service providers, advocates, and key partners such as the Office of Supportive Housing, the Santa Clara Housing Authority, and non-profit partners.

Benefits

• The salary range for this classification is: $146,901.30- $232,531.00. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager