Division E-Commerce Manager

Kroger • Novi, MI

2d

About The Position

Lead division e-Commerce activities through partnership with the corporate e-Commerce teams. Coordinate the e-Commerce strategy and develop plans to support a rapid growth model, including achievement of all budgeted goals and development of new e-Commerce models. Serve as a local liaison with 3rd party partners. Ensure execution of and establish store accountability for order volumes, e-Commerce sales, and quality/consistency of customer experience based on enterprise standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• High School Diploma or GED
• 5+ years of leadership experience
• Proficient understanding of applicable web applications for viewing/managing online orders
• Ability to establish priorities, anticipate consumer trends, oversee projects and react to business needs
• Ability to manage and lead others
• Ability to operate the devices and the computer programs needed to perform job responsibilities

Nice To Haves

• Bachelor's Degree
• Knowledge of e-Commerce business

Responsibilities

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Develop annual performance goals and financial budgets for e-Commerce
• Communicate company, department, and job specific information to store e-Commerce managers through frequent and timely store visits
• Encourage and use feedback from store management, district coordinators and online shopping associates to increase sales, order counts and profits and improve the customer order fulfillment and pick-up experience
• Communicate e-Commerce strategy, opportunities and plans with division district managers, district coordinators, store e-Commerce managers and associates
• Work with division Kompass coordinators to ensure compliance
• Assist with addressing customer feedback, questions or concerns
• Develop and manage metrics and goals to measure quality, efficiency and customer experience; plan and implement improvements to achieve goals and targets
• Plan, organize and execute associates training needs for all new e-Commerce locations and all existing locations; communicate operational procedural plans to associates for all new e-Commerce stores
• Collect, analyze and report on business results and financial data to senior leadership on a weekly, period and annual basis
• Collaborate with corporate e-Commerce team on growth strategies and expanded e-Commerce vision, including developing new store formats/models, identifying new business opportunities, and leading 3rd party partnerships for e-Commerce in division
• Perform site selection reviews and provide appropriate analysis to gain division/enterprise approval for future e-commerce locations
• Adhere to all local, state and federal laws, and company guidelines
• Establish preventive maintenance protocol for equipment
• Travel to e-Commerce stores to ensure conditions, operations and customer service standards are maintained per company guidelines
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED