Division Chief of Operations

City of New York•New York, NY

About The Position

The Division Chief of Operations serves as the NYC Mayor's Office of Community Safety's chief administrative and operational leader. Reporting directly to the Commissioner, the role builds and manages the systems, infrastructure, and internal operations needed to support the Office's mission. Its areas of oversight include strategic planning and project management, budget and fiscal administration, legal matters, procurement and contracts, human resources and talent management, office administration, and performance management. The Office of Community Safety develops citywide community safety strategies and works with communities across New York City to prevent violence, respond when people are harmed, and provide support for individuals, families, and communities. It focuses on violence prevention and intervention, outreach, youth services, mental health care, services for victims and survivors, and other community-based efforts. The Office is expected to transition over the long term to a standalone city agency. The Division Chief supports organizational development and agency transition; leads office-wide strategy operations and project management; supervises and develops staff; provides strategic oversight of the budget, fiscal management, procurement, and contracting; oversees hiring and workforce planning; and supports data, research, evaluation, legal, regulatory, and compliance functions. A cover letter is required in addition to a resume when applying.

Requirements

Bachelor's degree required.
At least 8 years of progressively responsible professional experience in operations, public administration, organizational management, finance, human resources, project management, or a related field.
Proven ability to lead, manage, and develop high-performing teams.
Strong organizational leadership skills and experience building systems, processes, and operational infrastructure.
Excellent project management and execution skills, including the ability to drive complex initiatives across multiple stakeholders.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Strong analytical, problem-solving, and decision-making skills.
Excellent relationship-building and collaboration skills.
Strong written and verbal communication skills.
Sound judgment, professionalism, and discretion in handling sensitive organizational matters.
Demonstrated experience leading teams, managing complex organizational initiatives, and overseeing multiple operational functions.

Responsibilities

Support the development and implementation of the Office's organizational structure, operational systems, and administrative infrastructure.
Partner with the Commissioner and senior leadership to strengthen agency operations, governance, and organizational effectiveness.
Coordinate planning for organizational growth, operational readiness, staffing, budget, and administrative functions.
Work with the Deputy Mayor's Office and other city partners on the Office's long-term transition to a standalone city agency.
Develop and implement a strategy for efficient office-wide operations and coordinate processes with the Senior Leadership team.
Lead the development and implementation of agency-wide operational plans and strategic initiatives.
Establish and oversee project management structures to ensure timely execution of agency priorities.
Create processes for program teams to plan and manage large-scale initiatives, including project plans, timelines, performance metrics, and implementation strategies.
Monitor progress, identify implementation challenges, and recommend policy or operational solutions.
Lead, supervise, and develop directors and professional staff across multiple operational functions.
Foster a high-performing, collaborative, and accountable work environment that supports employee growth and organizational effectiveness.
Coach, mentor, and manage staff performance while building leadership capacity across the organization.
Promote excellence, innovation, and continuous improvement in support of the Office's mission and values.
Supervise the Budget Director and provide strategic oversight of budget, fiscal management, procurement, and contracting functions.
Guide development and execution of the agency's annual budget and long-term fiscal strategy.
Oversee expenditures, contract performance, and financial controls to ensure effective stewardship of public resources.
Lead budget planning and coordination with City Hall, OMB, and other oversight entities.
Oversee procurement and contracting processes supporting agency operational and programmatic priorities.
Partner with the Mayor's Office Human Resources Department and other relevant city agencies on recruitment, hiring, and staff management.
Oversee agency hiring, workforce planning, onboarding, and personnel administration.
Develop staffing plans to support agency growth and strategic priorities.
Work with the Research Director to support evidence-informed decision-making through the agency's research, data, and evaluation functions.
Ensure development of performance metrics, reporting systems, and program evaluations.
Coordinate with agency counsel and the Law Department on legal matters affecting agency operations and programs.
Provide strategic guidance on legal, regulatory, and compliance issues.
Carry out additional responsibilities as assigned.