Division Chief of Operations

City of New York•New York City, NY

About The Position

The Division Chief of Operations is the Office of Community Safety’s chief administrative and operational leader. Reporting directly to the Commissioner, this role builds and manages the systems, infrastructure, and internal operations needed to support the Office’s mission. Areas of oversight include strategic planning and project management, budget and fiscal administration, legal affairs, procurement and contracts, human resources and talent management, office administration, and performance management. The role supports the Office’s organizational development and transition toward becoming a standalone city agency. It partners with the Commissioner, senior leadership, the Deputy Mayor’s Office, and other city partners to strengthen governance and organizational effectiveness, coordinate operational readiness and growth, and lead agency-wide plans and initiatives. The Division Chief also oversees operational and fiscal functions, workforce planning, staff development, performance measurement, research and evaluation coordination, and legal and compliance matters. The NYC Mayor’s Office of Community Safety develops citywide community safety strategies. Its work includes violence prevention and intervention, outreach, youth services, mental health care, services for victims and survivors, and other community-based efforts that promote safety, stability, and well-being. A cover letter is required in addition to a resume when applying.

Requirements

Bachelor’s degree required.
At least 8 years of progressively responsible professional experience in operations, public administration, organizational management, finance, human resources, project management, or a related field.
Proven ability to lead, manage, and develop high-performing teams.
Strong organizational leadership skills and experience building systems, processes, and operational infrastructure.
Excellent project management and execution skills, including the ability to drive complex initiatives across multiple stakeholders.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Strong analytical, problem-solving, and decision-making skills.
Excellent relationship-building and collaboration skills.
Strong written and verbal communication skills.
Sound judgment, professionalism, and discretion in handling sensitive organizational matters.
Demonstrated experience leading teams, managing complex organizational initiatives, and overseeing multiple operational functions.

Responsibilities

Support development and implementation of the Office’s organizational structure, operational systems, and administrative infrastructure.
Partner with the Commissioner and senior leadership to strengthen agency operations, governance, and organizational effectiveness.
Coordinate planning for organizational growth, operational readiness, staffing, budget, and administrative functions.
Work with the Deputy Mayor’s Office and other city partners on the Office’s long-term transition to a standalone city agency.
Develop and implement a strategy for efficient office-wide operations and align processes with the Senior Leadership team.
Lead development and implementation of agency-wide operational plans and strategic initiatives.
Establish and oversee project management structures to support timely execution of agency priorities.
Create processes for program teams to plan and manage large-scale initiatives, including project plans, timelines, performance metrics, and implementation strategies.
Monitor progress, identify implementation challenges, and recommend policy or operational solutions.
Lead, supervise, and develop directors and professional staff across multiple operational functions.
Foster a collaborative, high-performing, and accountable work environment; coach and mentor staff; manage performance; and build leadership capacity.
Supervise the Budget Director and provide strategic oversight of budget, fiscal management, procurement, and contracting.
Guide development and execution of the annual budget and long-term fiscal strategy.
Oversee expenditures, contract performance, financial controls, procurement, and contracting to support operational and programmatic priorities.
Lead budget planning and coordination with City Hall, OMB, and other oversight entities.
Partner with the Mayor’s Office Human Resources Department and other city agencies on recruitment, hiring, and staff management.
Oversee hiring, workforce planning, onboarding, and personnel administration; develop staffing plans for agency growth and strategic priorities.
Work with the Research Director to support evidence-informed decision-making through research, data, and evaluation functions.
Ensure development of performance metrics, reporting systems, and program evaluations.
Coordinate with agency counsel and the Law Department on legal matters affecting agency operations and programs.
Provide strategic guidance on legal, regulatory, and compliance issues.
Carry out additional responsibilities as assigned.