Division Account Manager

Tactiq

4d•Hybrid

About The Position

The Division Account Manager serves as the primary point of contact for a portfolio of retailer divisions and vendor clients using our GlobalWorx platform within the Direct Store Delivery (DSD) ecosystem. This individual contributor role requires a proactive approach to managing retail field operations and execution directly. The successful candidate will be responsible for building collaborative relationships with retailer, distributor, and manufacturer stakeholders while driving platform adoption, supporting client retention, and directly improving distributor service levels and in-stock percentages across all supported retail categories.

Requirements

5+ years of direct work experience in DSD operational roles.
3+ years of experience in account management, client success, or customer-facing roles.
3+ years of experience in CPG retailer operations and related activities, preferably retailer category management functions.
4-year Degree or relevant work experience.
Willingness to travel a minimum of 30% up to 50% within the US.
Deep understanding of the elaborate retailer, manufacturer, and distributor relationship model, including service areas and product assortment variations by area.
Strong communication and interpersonal skills, utilizing a consultative approach across both written and oral forms.
Proven ability to interact comfortably with a broad range of clients, from frontline field employees to Senior Executives.
Analytical mindset comfortable with reading usage data, interpreting metrics, and converting insights into executable action plans that create step-change improvements in service levels.
Proficient in productivity software (e.g., Google Workspace or MS Office). Experience with Monday.com a plus.
Advanced knowledge of Microsoft Office Suite, specifically strong Excel reporting tools (PowerPoint and Access knowledge preferred).
Strong conflict resolution skills to manage occasional customer service or operational situations.
Authorized to work in the United States and will not require a sponsorship now or in the future.

Nice To Haves

Experience with Monday.com a plus.
PowerPoint and Access knowledge preferred.

Responsibilities

Own and manage a portfolio of Kroger Divisions and vendor accounts, serving as their trusted advisor and main point of contact.
Conduct regular account reviews and business check-ins to ensure satisfaction and alignment with client goals.
Collaborate with leadership to identify expansion opportunities, support renewals, and manage the annual budget for accounts, including supporting accounts receivable as needed.
Monitor client activity, proactively identifying risks or opportunities for engagement or upsell.
Drive platform adoption by providing ongoing support, insights, and best practices.
Coordinate with internal teams (Account Services, IT, Billing and Product) to address technical issues, billing issues, feature requests, or process challenges.
Ensure successful client onboarding and training, tailored to the unique needs of each customer.
Track and document all client communications and feedback.
Work closely with retailers at all levels of the operational group to drive Globalworx adoption and usage.
Generate analytical content, effectively present information, and respond directly to questions from retailers, distributors, and manufacturers.
Meet with key retailer, distributor, and manufacturer stakeholders to develop or refine plans for projects and step-change service improvements.
Manage multiple varying-priority projects and initiatives simultaneously, bringing them to a measurable closure.
Directly execute field operations tasks focused on improving distributor service for retailers at store, district, region, division, and national levels.