District Supervisor, Eastern Virginia District Office W2286

DHRM • Norfolk, VA

7d

About The Position

The District Supervisor serves as a team leader within a district office, ensuring families supported by assigned functions are engaged for success and have the financial and family support needed to grow and thrive. The role applies expertise to interpret policy and sound judgment to resolve complex programmatic and compliance issues, guiding staff in case management processes that influence non-custodial parents and support custodial parents and their children.

The supervisor establishes and maintains procedures and practices for assigned child support functions, which may include Establishment/Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management. The position promotes team-member efficiency, effectiveness, and impact; contributes to enhancement planning at the team, district, and regional levels; and provides direct support to the Division of Child Support Enforcement.

Requirements

• Working knowledge of supervisory principles and techniques, including motivating staff, managing and directing staff work, and managing employee performance.
• Ability to interpret and apply regulations, laws, policies, and procedures related to the child support enforcement program.
• Ability to analyze data and reports, identify problems, and formulate and implement solutions to maximize performance.
• Conflict-resolution skills and ability to work with a diverse audience.
• Ability to manage multiple priorities and communicate effectively orally and in writing.
• Skill in using personal computers, spreadsheets, word-processing software, and automated information systems.
• Ability to exercise sound independent judgment when receiving and responding to customer inquiries.
• Ability to research and resolve customer issues in a timely and appropriate manner.
• Ability to handle confidential information appropriately and comply with organizational policies, legal requirements, and ethical standards.

Nice To Haves

• Work experience in supervision.
• Work experience in a child support program in Virginia or another state.

Responsibilities

• Lead a team within a district office to support families served by assigned child support functions.
• Interpret policy and use sound judgment to address complex programmatic and compliance issues.
• Establish and maintain procedures and practices for assigned child support functions.
• Promote team-member efficiency, effectiveness, and impact.
• Contribute to enhancement planning at the team, district, and regional levels.
• Provide direct support to the Division of Child Support Enforcement.
• Manage, plan, and direct staff work; motivate staff and manage employee performance.
• Analyze data and reports to identify problems, formulate solutions, and maximize performance.
• Resolve customer inquiries and issues in a timely and appropriate manner.
• Maximize team performance through training and technical guidance.
• Handle confidential information appropriately and ensure compliance with organizational policies, legal requirements, and ethical standards.

Benefits

• Health and life insurance benefits
• Pre-tax spending accounts
• State-funded short- and long-term disability
• Paid holidays
• Vacation
• Tuition assistance
• Free wellness programs
• State retirement plan with options for tax-deferred retirement savings, including employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed