District Route Manager

Core Linen Services•Gilroy, CA

22d

About The Position

Core Linen Services is seeking a District Route Manager to oversee route delivery and service operations based out of its Gilroy, California location. This hands-on leadership role manages and supports route drivers while ensuring customers receive consistent, reliable, high-quality service. The role builds strong relationships with existing customers, oversees route performance, addresses service needs, and partners with customers on pricing and service solutions. It focuses on supporting and growing relationships with the established customer base rather than new business development. Success means maintaining strong customer relationships, providing dependable service, developing a safe and accountable route team, improving route efficiency, and ensuring existing accounts receive the level of service they expect from Core Linen Services.

Requirements

At least 3 years of experience in route operations, transportation, logistics, customer service, or a related field.
Strong customer service and relationship-building skills.
Ability to coach and hold employees accountable while building a positive team environment.
Strong problem-solving, organizational, and communication skills.
Comfort reviewing pricing, service levels, and operational performance.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous leadership or supervisory experience.
Experience in linen rental, laundry, uniform rental, healthcare service, distribution, or another route-based service industry.

Responsibilities

Lead, coach, and support route drivers to ensure safe, efficient, and professional service.
Oversee daily route operations, schedules, coverage, and delivery performance.
Conduct regular ride-alongs and field observations with drivers.
Build and maintain strong relationships with existing customers.
Serve as a key point of contact for customer service needs, concerns, shortages, billing questions, and escalations.
Partner with existing customers to evaluate service levels, product needs, and pricing.
Identify opportunities to improve service, route efficiency, and account profitability.
Monitor route performance, labor utilization, delivery accuracy, and service metrics.
Partner closely with plant operations and other internal teams to ensure customer expectations are met.
Promote and enforce company safety expectations, DOT requirements, vehicle inspection standards, and safe driving practices.
Assist with recruiting, training, coaching, performance management, and development of route team members.
Maintain accurate route, customer, vehicle, and employee documentation.