About The Position

The District Manager leads the internal and external customer experience to drive sales results and key performance indicators while ensuring company processes and practices are followed. The role connects field strategy with execution and maintains strong working relationships with business partners. The District Manager is expected to understand the region’s business and financial position, midrange plans, culture, and competitive landscape. The role leads assigned stores across brand and customer experience, people and talent development, safety and loss prevention, and operations. It involves extensive travel, including overnight and weekend travel, and requires some physical exertion such as standing for long periods.

Requirements

  • High school diploma or equivalent.
  • At least 5 years of experience in business, management, and/or merchandising.
  • Specialty retail or trade knowledge, problem-solving ability, and ability to drive associate engagement.
  • Ability to plan, organize, lead, and control.
  • Ability to recognize, analyze, and quantify market trends.
  • Ability to understand and communicate the competitive landscape to drive local segmentation.
  • Ability to understand assigned store capabilities and growth potential.
  • Ability to travel extensively and frequently, including overnight and weekend travel.
  • Ability to lead, develop, motivate, coach, and hold teams accountable; communicate effectively; build partnerships; focus on customers; think strategically; drive results; and make sound decisions.

Nice To Haves

  • College degree preferred but not required.
  • Multi-unit or big-box retail management experience preferred.
  • Thorough knowledge of selecting top candidates, sourcing, and education.
  • Thorough knowledge of inventory management strategies, merchandising techniques and systems, and store sales promotion activities.

Responsibilities

  • Lead an exceptional customer experience in assigned stores to maximize sales and KPIs and build customer loyalty through in-store selling and channel-agnostic approaches.
  • Observe and study competitors, share insights with business partners and the supervisor, and ensure brand standards for merchandising, planograms, marketing, and back rooms are met.
  • Develop and maintain recruitment, training, motivation, and discipline programs; build a talent pool of future leaders; and use digital networking platforms to source candidates.
  • Assess Store Managers’ talent and impact on store performance, engage direct reports on strengths and opportunities using individual development plans, and ensure Store Managers develop their teams.
  • Build strong working relationships with business partners.
  • Ensure stores are safe for associates and customers and follow policies and procedures, including social distancing practices.
  • Protect company assets by ensuring store procedures for shrink, damages, banking, and other loss-prevention matters are followed; use available reporting and ensure HAZMAT training and execution compliance.
  • Drive company processes through training, management, analysis, and continuous improvement.
  • Manage payroll and other controllable expenses, including supplies and travel.
  • Ensure processes supporting digital strategies are used, including ship-from-store, same-day delivery, and buy-online-pick-up-in-store fulfillment.
  • Provide real estate-related site feedback and support relocations, new stores, and store closings.
  • Use technology and company tools to drive results.
  • For Sally, work in partnership with the Operations Business Partner.
  • Travel extensively and frequently, including overnight and weekend travel, to national sales meetings, beauty shows, and sales operations meetings.
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