District Manager

SEV Laser•San Francisco, CA

9d•$120,000 - $120,000•Onsite

About The Position

The District Manager owns overall district performance and leads through Multi-Unit Studio Managers and Studio Managers. You’ll partner closely with the Clinical District Leader as a peer leader, combining strong operational execution with clinical excellence to achieve shared district goals. This is a highly field-based position for a leader who enjoys being present with teams, coaching in real time, and creating accountability that drives results.

Requirements

At least five years of multi-unit leadership experience in a service-based environment.
Proven success managing district-level P&L, revenue, labor, and performance metrics.
Experience leading and developing leaders, including Multi-Unit Studio Managers, Studio Managers, or equivalent roles.
Strong financial acumen and confidence using KPIs to make decisions and drive action.
Excellent coaching, communication, and leadership-development skills.
Strong executive presence and the ability to influence and collaborate across teams.
Ability to operate independently and remain highly engaged in a field-based role.
In-field presence four to five days per week across assigned studios.
Approximately 75% travel within the district, including possible overnight travel.
Travel to support performance interventions, leadership development, operational audits, and new studio openings.
Evening, weekend, and holiday availability based on business needs.

Nice To Haves

Experience in a high-growth, labor-intensive, or schedule-sensitive environment is preferred.

Responsibilities

Own District Performance: Lead the district in meeting or exceeding GAAP and cash revenue, profitability, and growth targets. Monitor key performance indicators, including room utilization, labor, productivity, conversion, rebooking, OSAT, and five-star reviews. Analyze trends, identify opportunities, and create focused action plans that improve performance. Lead the execution of promotions, client outreach, and revenue-driving initiatives across the district. Celebrate strong results while creating clear accountability for addressing performance gaps.
Lead and Develop Leaders: Coach and develop Multi-Unit Studio Managers and Studio Managers to lead high-performing teams and businesses. Conduct consistent check-ins, field visits, performance reviews, and coaching sessions. Build leadership capability through clear expectations, feedback, recognition, and accountability. Support succession planning and develop a strong leadership pipeline across the district. Foster a positive, collaborative, and performance-driven culture aligned with Sev Skin’s values.
Partner for Clinical and Operational Excellence: Partner with the Clinical District Leader as a co-owner of district performance. Align on priorities and action plans that connect clinical excellence, provider performance, and operational execution. Conduct joint studio visits, audits, and coaching sessions to evaluate performance and strengthen consistency. Address gaps at the intersection of clinical and operational execution to create a seamless client and provider experience. Reinforce clear ownership of clinical standards by the Clinical District Leader and operational workflows, systems, and business processes by the District Manager.
Drive Operational Excellence and Profitability: Ensure studios consistently execute Sev Skin’s operational standards, scheduling practices, and workflows. Drive room utilization above 90%, efficient client flow, productivity, and appropriate labor management. Monitor staffing models, overtime, payroll controls, inventory, equipment maintenance, and operating expenses. Ensure accurate and consistent use of Zenoti across scheduling, inventory, transactions, and revenue capture. Partner with HR and cross-functional teams on workforce planning, performance management, compliance, and operational challenges. Serve as an escalation point for complex operational and client concerns.
Support Growth and Expansion: Ensure studios maintain sufficient trained coverage to meet client demand. Partner with leaders on hiring, onboarding, retention, and team development. Support successful new studio openings, including leadership placement, operational readiness, and performance ramp-up. Partner with Marketing and field leadership on promotions and growth initiatives. Identify opportunities to increase demand, improve execution, and strengthen district performance.