District Manager, Petsense- Raleigh, NC

Tractor Supply Company•Brentwood, TN

4d•Hybrid

About The Position

The District Manager is responsible for directing and overseeing the operational and financial aspects of a district of 10–15 Petsense stores. Candidates should live within commuting distance of Raleigh, NC, or be willing to relocate to the area. The role includes frequent travel and hybrid/flexible working conditions. The District Manager drives sales and profits by challenging store teams to meet sales, margin, and district goals; partnering with SSC and Store Managers to address business issues and opportunities; verifying merchandising execution; controlling expenses and labor; managing profit and loss; and supporting loss prevention and asset protection. The role builds and develops the district team through recruiting and hiring Store Managers, supporting store-level staffing and retention, participating in training and coaching, maintaining succession plans, and conducting Store Manager performance reviews and counseling. It also leads execution of company standards, including store presentation, building maintenance and safety, inventory and freight processes, pricing, promotions, and procedural audits. The District Manager promotes customer loyalty by coaching customer engagement, addressing customer complaints, analyzing customer satisfaction reporting, and supporting grooming, training, adoption, and other services. Responsibilities also include grooming salon staffing in partnership with Store Managers and RMS, salon safety and sanitation, adoption partnerships and events, and community engagement.

Requirements

At least 5 years of retail leadership experience.
High school diploma or equivalent.
Ability to work varied hours, days, nights, and weekends as business dictates.
Valid driver's license.

Nice To Haves

Multi-unit retail store management experience.
Bachelor's degree in a business-related field.
Knowledge of pet food, pet products, and/or live animals.
Experience with profit and loss, scheduling, shrink control, payroll management, staffing, hiring, supervision, and counseling.
Proficiency in Microsoft Windows, Excel, and Office products.

Responsibilities

Drive district sales, margins, profits, and performance metrics.
Partner with SSC and Store Managers to address business issues and opportunities.
Verify execution of merchandising initiatives.
Control expenses and labor spending, and manage profit and loss.
Protect company assets and reduce shrink by following loss prevention standards.
Recruit and hire Store Managers; support store-level hiring, staffing, and retention.
Participate in and verify training, development, and coaching.
Build and maintain an effective district succession plan.
Write and deliver Store Manager performance reviews and counseling, and provide input on Team Member reviews.
Maintain a safe and productive work environment.
Evaluate and grade store presentation standards and processes.
Identify building maintenance issues, including structural, aesthetic, and safety concerns.
Ensure compliance with inventory management and freight movement processes.
Validate pricing accuracy, conveyance, and promotional activities.
Verify loss prevention and procedural audit compliance.
Support continuous improvement activities throughout the organization.
Welcome customers, learn about their pets and needs, and recommend products or services.
Handle and resolve customer complaints to support a positive shopping experience.
Analyze reporting to identify and address customer satisfaction opportunities.
Observe and coach customer engagement.
Manage grooming salon staffing in partnership with Store Managers and RMS.
Ensure grooming salon safety and sanitation meet company standards.
Ensure stores have adoption partners and hold adoption events regularly.
Support company programs that grow sales and loyalty through grooming, training, adoptions, and other services.