District Manager Parts and Service - Des Moines, IA

VetJobs•Des Moines, IA

12h•Remote

About The Position

The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. The role partners with dealership leadership to execute GM Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. Using data-driven insights, operational expertise, and consultative influence, the DMPS delivers measurable results in a changing automotive landscape. The position reports directly to the Zone Manager - Parts & Service. This is a field-based role requiring at least 50% frequent travel to dealerships in the assigned territory. The selected candidate must reside in an approved city within the Des Moines, Iowa territory or relocate to Des Moines or a leadership-approved surrounding area within the specified timeline. The role is categorized as remote, with this territory and residency requirement. Relocation benefits are available to eligible candidates under company policy. The position requires the ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review.

Requirements

Bachelor’s degree or equivalent professional experience.
At least 3 years of experience in Sales, Service, or Operations, with a proven track record of driving revenue growth.
Ability to travel at least 50% to locations within the territory.
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review.
Must reside in an approved city within the assigned territory or be willing to relocate within the specified timeline.

Nice To Haves

Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
Excellent oral and written communication skills, with the ability to inform and persuade effectively.
Ability to use data analytics tools to generate actionable insights that drive revenue growth, optimize operational performance, and elevate customer experience.
Ability to manage multiple tasks and adapt and thrive in a changing environment with some ambiguity.
Ability to build and maintain strong internal and external relationships.
Ability to drive results and lead change with confidence and clarity.
Ability to communicate persuasively and informatively across all levels.
Ability to apply analytical thinking to solve complex problems and make data-informed decisions.
Strategic business planning capabilities to align dealership goals with broader organizational objectives.
Results-driven mindset focused on excellence and accountability.
Strong problem-solving skills, including identifying root causes, developing actionable solutions, and implementing improvements to dealership performance and customer satisfaction.
Initiative and ability to thrive in dynamic environments.
Strong customer focus and ability to resolve conflicts effectively.

Responsibilities

Take ownership of district performance across revenue, customer retention, and customer experience.
Serve as a trusted advisor to dealership leadership and build strong partnerships and strategic alignment.
Drive revenue growth and achieve KPIs by executing Customer Care & Aftersales programs and initiatives.
Lead standardized dealer contact processes focused on dealer priorities and GM performance objectives.
Analyze dealership marketing and merchandising strategies and recommend actions to increase service lane traffic.
Develop and execute annual business plans using data-driven insights to address market challenges and operational headwinds.
Assess dealership performance, identify trends, and implement targeted solutions and processes to improve operational efficiency and customer satisfaction.
Manage priorities and make autonomous decisions that drive business outcomes.
Strive to exceed performance targets and deliver measurable improvements.
Resolve aftersales customer concerns, including Service Parts Assistance Center (SPAC), Customer Assistance Center (CAC), Technical Assistance Center (TAC), Goodwill, Warranty, and Policy Requests.
Monitor and achieve KPIs, including Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, and EV Training & Compliance.
Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports and fixed operations analysis tools, profit department structures and interdependencies, and consultative selling techniques.