District Leader, Rx

CVS Health•Council Bluffs, IA

1d•$155,000 - $240,000

About The Position

The District Leader, Rx provides clinical and business oversight for approximately 20 retail pharmacies and an average team headcount of 200 reports. The role is ultimately responsible for patient safety and business success across the market, developing Pharmacy Managers and teams to deliver excellent care, patient connection, and business results. As a licensed Pharmacist, the District Leader applies expertise in pharmacy workflow and clinical programs to identify performance opportunities, expand clinical services, and ensure compliance with legal and regulatory requirements. The District Leader sets district priorities, coaches Pharmacy Managers, develops pharmacist and hourly colleague talent pipelines, and leads staffing, succession planning, training, and performance development. The role develops and executes business plans, monitors performance measures and financial results, addresses operational and customer-service issues, oversees patient safety and regulatory compliance, and supports market growth through acquisitions, file buys, new stores, and remodels. This is a full-time, benefit-eligible position.

Requirements

Bachelor’s degree required; required education is a Bachelor of Science degree in Pharmacy or Doctorate of Pharmacy.
Active Pharmacist license required for all states in the District.
Internal candidates must be accepted into the EL program.
At least 5 years as a practicing Pharmacist, ideally in a retail setting.
At least 3 years of experience leading others.
Demonstrated ability to set and meet performance goals.
Strong interpersonal skills and successful collaboration toward shared goals.
Strong time-management skills and experience managing multiple deliverables with staggered deadlines.
Strong personal integrity and judgment, including experience managing sensitive or highly visible business matters.
Strong written and verbal communication skills.
Demonstrated growth mindset and willingness to learn and accept feedback.
Proficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook.

Nice To Haves

PharmD preferred.
For internal candidates, completion of the EL program curriculum through the EL Summit is preferred.
At least 3 years of experience as a multi-unit manager.
At least 1 year of experience in a CVS Retail store or field role.
8–10 years of work experience.

Responsibilities

Cultivate and maintain the market’s Pharmacist talent pipeline, including development of interns, recruitment of new graduates, and career progression for Float and Staff Pharmacists.
Set the District talent agenda for hourly colleagues, oversee staffing pipelines and succession plans for key roles, and partner with front-store field leadership on cross-training and total-store staffing where appropriate.
Set and communicate District priorities based on Corporate and Regional direction, and help Pharmacy Managers explain and implement new initiatives.
Conduct regular formal and informal check-ins with Pharmacy Managers to track business and development goals.
Improve District pharmacy performance measures by coaching Pharmacy Managers to identify root causes and address barriers.
Oversee patient safety and regulatory compliance, including integrity in reporting and investigating patient-safety and drug-loss incidents.
Pursue and support acquisitions, file buys, new stores, and remodels to grow the business.
Oversee development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers; manage succession plans and promote District-level pharmacy staffing.
Oversee completion of colleague training programs, appropriate staffing and scheduling, and timely and correct payment of market Pharmacists.
Build a culture of recognition, empowerment, development, and inclusion; identify and develop future District Leadership talent.
Deliver timely performance reviews and targeted coaching and counseling for Pharmacy Managers.
Develop and execute business plans and strategies addressing performance measures such as P&L, scripts-to-budget, inventory, payroll, and asset protection.
Review business reports and metrics to assess performance, diagnose root causes, and create action plans.
Understand the competitive landscape and business trends to plan for risks and opportunities.
Set, communicate, and execute market goals; engage pharmacy teams in delivering programs and services.
Champion differentiated customer service and resolve escalated customer-service issues.
Triage and address emergent market issues, such as theft, extreme weather, no-shows, and Board of Pharmacy visits.
Ensure pharmacies are prepared for inventories, audits, and other planned activities.
Ensure compliance with community responsibility activities, Company policies, and applicable pharmacy and personnel laws.
Provide market-specific input to local acquisition and real-estate strategy, implement local real-estate strategy, and support acquisitions.
Identify file-buy and acquisition leads, cultivate competitor relationships, and retain file-buy assets.