District Leader

Dobbs Tire And Auto Centers•Cleveland, OH

1d•$117,000 - $140,000

About The Position

Driven by Dobbs is a multi-market automotive service organization formed by Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. It provides tire and automotive services, from routine maintenance to advanced diagnostics and engine repair, and invests in training, development, safety, and team wellbeing. The company also supports local organizations and charities in the communities where its teams work. The District Leader provides senior-level leadership to multiple retail automotive stores within an operational district. The role is responsible for operational excellence, financial success, and outstanding customer service across the stores, with full P&L responsibility for sales, service goals, quality, safety, and customer experience. The position calls for extensive experience leading multi-store operations, effective people leadership, and a strong background in retail sales and customer satisfaction.

Requirements

At least 7 years of experience in the retail automotive repair industry, with a proven track record of achieving sales growth, performance goals, and operational efficiency.
Strong technical acumen regarding automotive repair standards, tools, and processes.
Valid driver's license.
Strong work ethic and commitment to results.
Ability to work effectively with diverse team members and adapt in a fast-paced, high-volume environment.
Excellent verbal and written communication skills.
Strong time management, accountability, prioritization, organization, problem-solving, and solution-oriented skills.
Self-motivated, goal-oriented, and driven to accomplish department goals.
Strong critical-thinking skills and attention to detail.
Customer-centric approach and strong relationship-building ability.
Proficiency in Microsoft Office, including Outlook and Teams.
Commitment to safety and adherence to safety procedures and proper use of personal protective equipment.
Alignment with the company mission, vision, and values.

Nice To Haves

Proficiency in VAST point-of-sale systems is strongly preferred.

Responsibilities

Provide effective leadership to multiple retail stores, ensuring P&L achievement, customer satisfaction, staffing and engagement, and performance results while upholding company values and standards.
Lead Store Management teams, including staffing, recruiting, training, coaching, and performance management across district locations.
Set and monitor sales goals and KPIs, supporting Store Managers in driving revenue, profitability, and customer retention.
Recruit, train, and retain high-performing teams across all locations.
Conduct regular on-site audits and operational reviews to ensure compliance, quality, and continuous improvement.
Communicate regularly with Store Managers to review progress, address challenges, and implement performance action plans.
Ensure adherence to company policies, procedures, and safety standards at every store.
Maintain high standards for store cleanliness, organization, and inventory management.
Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores.
Ensure consistent delivery of exceptional customer service and promptly resolve escalated concerns.
Use reports and analytics to review and create store performance opportunities and action plans for SR Leadership.
Promote a culture of compliance, accountability, safety, and operational excellence throughout the district.