District General Manager I

Securitas Technology Corporation•Columbus, OH

19d•$120,000 - $165,000

About The Position

The District General Manager leads and manages field installation operations across an assigned geographic area or designated locations. The role develops and executes operational strategy, customer service activities, and initiatives to achieve DSO targets and branch performance goals. The DGM fosters a unified culture connecting field and sales teams, supports national account and local customer service, drives organic growth, and is accountable for branch P&L performance. The DGM provides strategic leadership, problem resolution, and staff management, and implements continuous improvement programs. The role works with the District Installation Manager, District Service Manager, Regional Sales Manager, Regional Vice President, Regional Finance Manager, and Regional Project Administrator to coordinate projects and service delivery. The position reports to the Regional Vice President.

Requirements

Bachelor’s degree in a business-related discipline or equivalent experience; high school diploma or GED required at minimum.
At least 5 years of managerial experience in operations and sales in the electronic security or a related industry.
Experience managing district or regional markets with multiple locations.
District-level P&L management experience.
Strong leadership, interpersonal, and influencing skills.
Strong strategic and tactical thinking and execution abilities in a fast-paced environment.
Experience managing labor spend as a percentage of revenue.
Demonstrated problem-solving ability, including determining effective solutions for customers.
Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and company systems or tools such as ERP and CRM.
Effective verbal and written communication skills.
Ability to travel as needed by conventional means.
Ability to occasionally lift and to stand and sit intermittently for long periods.

Responsibilities

Develop, define, communicate, and execute the district installation and operations business plan with the Regional Vice President and their team.
Develop and lead the district team and connect sales, installation, and service functions.
Coordinate and support sales, district field, and national account central operations to ensure consistent project scoping and execution.
Drive and sustain profitable business practices across branches in coordination with national and regional sales leadership.
Manage branch and city-market P&L goals, metrics, and budgets, taking corrective action as needed.
Equip branch leadership with tools, metrics, and resources to improve staff effectiveness, inventory accuracy, customer service, productivity, and WCT results.
Lead cost controls, particularly for technician and subcontractor labor, overhead, overtime, and project scoping.
Drive district DSO metrics and manage accounts receivable activity.
Ensure local management understands, enforces, and communicates field operations safety requirements.
Implement and maintain a responsive technician labor planning and staffing process to meet goals, deadlines, and revenue targets.
Develop high-performing leadership teams, talent, and bench strength.
Lead plans, training, and metrics to improve team and individual performance and development, and address underperformance.
Improve department processes, customer quality, and branch efficiency.
Maintain company property and documentation, protect proprietary information, and follow company, regional, and safety policies.
Promote employee recognition and engagement through meetings, communications, and other activities.
Provide performance feedback to direct reports and subcontractors and ensure documented annual appraisals are completed and reviewed.
Maintain professional and technical knowledge through workshops, publications, networking, benchmarking, and professional societies.
Perform other duties as assigned.