District General Manager - Portland
About The Position
Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:
Requirements
- Prior experience in multifamily property management, overseeing multi-site operations, or equivalent experience in order to meet the essential functions of the role
- Previous experience leading large teams
- Strong understanding of Fair Housing Law
- Ability to de-escalate conflict in a pragmatic manner consistent with Thrive’s Values
- Demonstrated success with financial oversight, compliance, and resident satisfaction.
- Strong communication, attention to detail, organization, decision-making, and relationship-building skills
- Demonstrated integrity, accountability, professionalism, and sound judgment.
- Experience with Yardi, CRM, OnSite, or similar property management software.
- Notary License is required or able to obtain within 3 months of hire.
Nice To Haves
- CAM or CAPS designation is a plus.
- Prior experience working in affordable housing with LIHTC/Tax Credit certification preferred
Responsibilities
- Lead, coach, and develop a high-performing team that delivers exceptional resident experience and operational results.
- Oversee hiring, onboarding, scheduling, performance management, development, coaching, and offboarding for the district.
- Foster a culture of accountability, collaboration, recognition, and continuous improvement.
- Ensure overall success of day-to-day operations within the district, including leasing, maintenance, administrative functions, and resident services.
- Partner with the maintenance team to ensure communities within the district are well-maintained, property standards are upheld, and apartment homes are move-in ready.
- Manage or delegate oversight of vendor relationships and operational processes to support an efficient and well-run community.
- Own the financial performance of the community through budgeting, revenue optimization, rent collection, expense management, and accurate financial reporting.
- Monitor occupancy, delinquency, and other applicable key performance indicators (KPIs) to achieve ownership objectives.
- Analyze community performance and implement strategies that improve operational and financial results.
- Deliver and train team on what it means to create an exceptional resident experience through proactive communication, responsive service, and timely issue resolution.
- Foster a welcoming community that supports resident satisfaction and retention.
- Build trusted relationships with residents, ownership groups, vendors, and internal partners.
- Ensure compliance with company policies and applicable federal, state, and local laws.
- Promote workplace safety and mitigate operational risks.
- Maintain accurate documentation and reporting while supporting regulatory compliance.
Benefits
- 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
- Employer matched 401k retirement plan
- Discretionary bonus potential
- Eligible for earned Leasing & Renewal commissions
- $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
- Fully covered Long-term disability insurance for associates
- Fully covered life insurance policy for associates with supplemental life insurance options
- 24/7 Everyday Assistance Program (EAP)
- Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
- Pet Insurance discounts
- Parking & Transit Commuter Benefits
- Annual professional development reimbursement
- Training opportunities and career progression/growth plans
- Company-wide parties and events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
