District Court Clerk

King County • Multiple locations in King County, WA

1d • Onsite

About The Position

King County District Court (KCDC) is seeking Court Clerks who are active learners, adaptive, reliable, and action-oriented to establish a competitive pool of candidates for current and future Court Clerk positions throughout King County District Court. Court clerks face a variety of populations, (in person, telephonically, virtually, and electronically) with a variety of needs and questions when they make contact with the court. Clerks must establish a level of service that meets the needs of the public’s request while also working within the parameters of legal boundaries, maintaining a positive rapport as much as possible when serving the public at large. Clerks are faced with a variety of competing priorities on a daily basis; learning how to best meet shifting timelines and communicating with supervisors along the way is expected and highly desired in a successful court clerk.

Requirements

• Experience demonstrating excellent interpersonal skills while working with internal and external customers verbally (in-person/telephonic) and in writing.
• Demonstrate resiliency and ability to preserve composure while accomplishing tasks in a high-pressure environment.
• Demonstrated experience providing customer service to internal and external customers.
• Ability to foster and sustain productive working relationships with diverse teams, customers, and vendors.
• Proficient in the use of Microsoft Office Suite (Outlook, Teams, Excel and Word).
• Clear and effective verbal and written communication skills demonstrate discretion, patience, and professionalism.
• Ability to maintain high degree of confidentiality with sensitive and personal information.
• Ability to work on multiple tasks requiring a high degree of accuracy in a high pressure / short deadline / precise schedule environment.
• Ability to deescalate in tension filled situations.
• High attention to detail and commitment to accuracy while experiencing shifting priorities within a fast-paced environment.
• Ability to utilize technical skills by comfortably working with multiple applications and demonstrating a general ability to trouble shoot common issues with those applications.
• Committed to continuous learning, open to change with a positive attitude, and be able to succeed in a fast-paced and culturally diverse environment.
• Experience working in a team environment, as well as an independent contributor.
• History of utilizing problem solving and critical thinking skills to overcome unexpected challenges.
• Fast learner and adaptable to changing tools, tasks, and environments
• Experience with data management, including data entry, organization, and accuracy checking

Nice To Haves

• Candidates with fluency in one or more of the following languages are encouraged to apply: Amharic, American Sign Language, Chinese, Farsi, Korean, Punjabi, Russian, Samoan, Somali, Spanish or Vietnamese.
• Associate degree from an accredited institution
• Minimum of two (2) years’ experience providing increasingly responsible administrative support, or any combination of education, skills, training and experience that clearly demonstrates the ability to perform the duties of this position.

Responsibilities

• Utilize active listening and problem-solving skills, to assist a diverse customer base, while providing accurate information and resources to deliver the best possible experience for the court user.
• Accurate processing of cases and updating case records, demonstrating a high level of detail, while working in a variety of settings and scenarios.
• Ability to handle processing and system changes on a regular basis while utilizing adaptive learning skills.
• Demonstrate excellent customer service through in-person, telephonic, and written communication.
• Confers and communicates with management and team regarding time sensitive tasks while setting priorities.
• Accurately scheduling, maintaining, and distributing courtroom calendars to support operational efficiency.
• Collaborate effectively within a team environment while maintaining ability to work independently.
• Disseminate information and instruction in the courtroom setting as directed.
• Serve as the first point of contact for court users, answering questions and providing instruction within the constraints of legal boundaries.
• Maintaining the integrity of the court while recognizing the importance of your role as a court employee.
• Accurately collecting fees and updating financial records as needed.
• Daily interactions with Judges, attorneys and executive-level management.

Benefits

• US Citizenship is required.
• A contingent offer is based upon the results of criminal background investigation and fingerprinting.
• Selection process: Application materials will be screened for qualifications; the most competitive candidates will be invited for a phone screen, a skill assessment and one or more panel interviews.
• Any employment offer will be contingent upon the results of criminal background investigation and finger printing.
• This position is represented by Local 21 DC.
• King County District Court is an Equal Employment Opportunity (EEO) Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree