District Asset Protection Mgr

Lowe's Home Centers•Naples, FL

About The Position

The District Asset Protection Manager partners with the District Manager and store leadership to improve store operations, customer experience, financial performance, safety, and asset protection across a multi-store geographical area. The role develops and executes action plans, trains store operations managers and associates, manages asset protection professionals, and collaborates with internal and external stakeholders. The position oversees investigations, interviews, theft and Organized Retail Crime response, court proceedings, emergency response, crisis management, and civil unrest situations. It manages and forecasts key controllable expenses, reviews operational and financial data to identify trends and root causes, and supports stores in improving shrink, inventory accuracy, safety, facilities performance, and operational execution.

Requirements

Bachelor’s degree; a degree in Business, Criminal Justice, Risk Management, or a related field is strongly preferred, or equivalent years of experience in lieu of the education requirement, if applicable.
Seven years of multi-store big-box retail experience.
Demonstrated experience analyzing and using varied data sources to understand underlying drivers of complex problems.
Experience working closely with cross-functional teams.
At least one year of direct or indirect leadership experience.

Nice To Haves

Ten years of multi-store retail experience.
Experience working in an omni-channel retail environment.
Demonstrated experience analyzing business documents, such as P&L statements and exception reports.
Experience conducting quality reviews and audits.
Experience using physical security systems, such as CCTV and EAS.
LPC (Licensed Professional Counselor) or LPQ qualification.
Completion of certified interview and interrogation training programs, such as Wicklander-Zulawski or Reed training.

Responsibilities

Partner with the District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes.
Develop strategies and action plans with district and store leaders to improve the customer experience, control expenses, and maximize margins.
Teach and train store operations managers throughout the organization on all aspects of their roles.
Build relationships and collaborate with Regional, District, and Store leadership teams and city officials.
Manage, hire, and develop a diverse team of hourly and salaried asset protection professionals across multiple stores.
Train, assist with, and manage investigations; conduct interviews; and support post-prosecution activities.
Represent Lowe’s professionally in court and handle depositions and other hearings.
Identify and provide action steps to address internal or external theft and Organized Retail Crime concerns.
Lead teams during emergency response situations, crisis management, and civil unrest in a multi-store environment.
Provide feedback and mentorship to team members, asset protection staff, and store leaders.
Own, forecast, and manage financial accounts for key controllable expenses, including shrink, general liability, OSHA Recordable Rates, payroll, security, cash overages and shortages, and price adjustments.
Train store personnel on reporting procedures and evaluate district-wide compliance with safety, security, and hazmat-related administrative documentation requirements.
Coach and develop associates on processes and tools that directly affect the customer experience.
Partner with Store and Asset Protection leadership to identify, escalate, and resolve facilities and maintenance issues affecting safety, operations, or customer experience.
Conduct store visits and reviews independently and with district leaders, using tools to improve performance, execution, and efficiencies.
Drive adoption, execution, and continuous improvement of operational programs and system enhancements in alignment with business priorities and store-level outcomes.
Analyze safety reports to identify trends and help stores develop plans based on root cause analysis.
Analyze data and reports to identify district shrink issues, causes, and trends, and work with store management, AP/Safety staff, and district teams to address them.
Review and validate critical operational processes affecting in-stock levels and inventory accuracy, including freight flow, IRP, down-stocking, and cycle counts.
Provide consistent reporting and trend analysis and support stores in creating and implementing plans to improve financial performance.
Analyze facilities-related P&L line items and exception reports to identify cost drivers, and work with Store Managers and ASMs to reduce controllable expenses.
Execute facilities emergency response protocols, including assessment, coordination, and communication, to support stores during critical incidents.