District Asset Protection Mgr

Lowe's Companies, Inc.•Naples, FL

About The Position

The District Asset Protection Manager partners with the District Manager and store leadership to improve store operations, customer experience, expense control, and margins across a multi-store area. The role leads and develops asset protection professionals, trains store operations managers and associates, and collaborates with internal and external stakeholders, including city officials. The position oversees investigations, interviews, theft and Organized Retail Crime response, court representation, emergency response, crisis management, and civil-unrest response. It also owns and forecasts controllable financial accounts, analyzes safety and shrink data, supports inventory accuracy and in-stock processes, and provides reporting and action plans to improve store and district performance. The manager conducts store visits and reviews, drives adoption and continuous improvement of operating programs, evaluates safety, security, and hazmat documentation compliance, and works with store and asset protection leaders to resolve facilities and maintenance issues that affect safety, operations, or customer experience. Lowe’s is an equal opportunity employer.

Requirements

Bachelor’s degree in Business, Criminal Justice, Risk Management, or a related field is stated as strongly preferred; equivalent years of experience may be accepted in lieu of the education requirement, if applicable.
Seven years of multi-store big-box retail experience.
Demonstrated experience analyzing and using varied data sources to understand underlying drivers of complex problems.
Experience working closely with cross-functional teams.
At least one year of direct or indirect leadership experience.

Nice To Haves

Ten years of multi-store retail experience.
Experience working in an omni-channel retail environment.
Demonstrated experience analyzing business documents such as P&Ls and exception reports.
Experience conducting quality reviews and audits.
Experience using physical security systems such as CCTV and EAS.
LPC-Licensed Professional Counselor or LPC/LPQ qualification.
Completion of certified interview and interrogation training programs, such as Wicklander-Zulawski or Reed training.

Responsibilities

Partner with the District Manager and store leadership to execute operating systems, policies, procedures, and processes and develop plans to improve customer experience, control expenses, and maximize margins.
Teach and train store operations managers throughout the organization on their roles.
Build relationships and collaborate with Regional, District, and Store leadership teams and city officials.
Manage, hire, and develop a diverse team of hourly and salaried asset protection professionals across a multi-store geographic area.
Train, assist with, and manage investigations; conduct interviews; support post-prosecution activities; and represent Lowe’s in court, depositions, and hearings.
Identify and implement appropriate actions to address internal or external theft and Organized Retail Crime concerns.
Lead teams during emergency response situations, crisis management, and civil unrest in a multi-store environment.
Provide candid feedback and mentorship to team members and AP and store leaders.
Own, forecast, and manage store financial accounts for controllable expenses, including shrink, general liability, OSHA recordable rates, payroll, security, cash overages and shortages, and price adjustments.
Train store personnel on proper reporting procedures and evaluate district-wide compliance with safety, security, and hazmat-related administrative documentation requirements.
Coach and develop associates on processes and tools that directly affect customer experience.
Partner with Store and Asset Protection leadership to identify, escalate, and resolve complex facilities and maintenance issues affecting safety, operations, and customer experience.
Conduct store visits and reviews independently and with district leaders, using tools to improve performance, execution, and efficiency.
Influence store operations by driving adoption, execution, and continuous improvement of operational programs and system enhancements aligned with business priorities and measurable store-level impact.
Analyze safety reporting to identify trends and help stores implement plans based on root-cause analysis.
Analyze data and reporting to identify district shrink issues, root causes, and trends, and work with store management, AP/Safety staff, and district teams to address them.
Review, validate, and provide direction on operational processes affecting in-stock levels and inventory accuracy, including freight flow, IRP, down-stocking, and cycle counts.
Deliver consistent reporting and trend analysis, and support stores in creating and deploying plans to improve financial performance.
Analyze facilities-related P&L line items and exception reporting to identify cost drivers; partner with Store Managers and ASMs to reduce controllable expenses and improve financial performance.
Execute facilities emergency response protocols, including assessment, coordination, and communication, to support stores during critical incidents.