District Administration Clerk
About The Position
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you.
Requirements
- Customer focused with excellent interpersonal skills
- Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office
- Ability to concurrently use various computer information packages in conjunction with telephone
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Capable of working well under pressure and understanding business processes
- Proven decision-making skills
- Ability to work in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Capable of doing financial analysis to rectify variances
- Grade 12 education
Responsibilities
- Processing of sales and rental contracts
- Reconciliation of sales, rentals and field invoices
- Processing field service work
- Correction of field errors
- Processing of Commercial Protection Plan contracts
- Processing of Commercial Preventative Maintenance contracts
- Issue, update and create field work in Click Software
- Assist field staff on-call listings as required
- Coordination of back ordered product with customer appointments
- Create and schedule calls with customers for maintenance services
- Create customer accounts in SFDC
- Create/Booking opportunities in SFDC
- Central communication point for field staff/sales staff
- Queue management
- Handle escalations as necessary
- Work with Billing Dept to address/correct customer billing issues
- Answer customers inbound calls
- Follow up with customers on incomplete field work
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
