Distributor Manager - Supermarket and Community Store Channels

Haleon•New York, NY

16d

About The Position

The Distributor Manager is responsible for creating and managing processes, procedures, supplier category segmentation, metrics and KPI development and application, scorecard formats, and contract management. The role supports the ongoing management and performance of strategic partners and advocates, working with Procurement and internal stakeholders to review compliance, assess risk, and negotiate business terms. It also supports internal policies and controls, documentation, reporting, audits, invoice and claims processing, and business reviews. The role contributes to distributor and channel performance management and helps coordinate the annual Strategic Partnering Summit.

Requirements

5–10 years of experience managing distributor operations in MNC or FMCG companies.
General Trade experience, including knowledge of area, channel, and key-customer dynamics.
Sales forecasting experience.
Financial and commercial knowledge.
Negotiation and influencing skills.
Analytical, communication, and presentation skills.
Bachelor’s degree.
At least 5 years of relevant General Trade management experience.
Strong stakeholder management experience in a matrix environment.
Strong experience scoping and delivering projects.

Nice To Haves

FMCG or consumer healthcare sales experience.
Direct distributor management experience.
Experience with forecasting, inventory or stock, and business planning.
P&L or financial management experience.
Experience with consumer healthcare brands, OTC products, pharmacy, supermarket, and community stores.
Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships.
Ability to prioritize multiple tasks across multiple projects using project management skills.
Demonstrated business partnering capabilities, including building strong relationships with key individuals.
Strong understanding of planning and resource management.

Responsibilities

Support the Strategic Partnering team in implementing best practices for ongoing management of Strategic Partners and Advocates.
Partner with Procurement, Advocates, and the Strategic Partnering team to review compliance, assess risk, and negotiate business terms with partners.
Support implementation of internal processes and policies with adequate controls.
Create procedural documentation and job aids for a business knowledge library.
Maintain industry knowledge of Distributor and Channel Performance Management and assist leadership with the ongoing roadmap and technology vision.
Ensure timely payment of channel and account invoices and claims, maintaining accurate records.
Identify and track strategic partner and business partner escalations and resolutions.
Work with internal and external auditors during annual audits.
Aggregate and report on business partner and partner plans, progress, and results with business partners and the Strategic Partnering team.
Produce materials for standard engagement formats, including Monthly and Quarterly Business Reviews (QBRs) and Top to Top Reviews.
Work with client partners and senior stakeholders to build content for QBRs and Executive Reviews.
Validate spend data for Quarterly and Executive Reviews.
Ensure partner relationships have the data needed to evaluate performance and KPI adherence through surveys and scorecards.
Coordinate setup of the annual Strategic Partnering Summit.